• Free Shipping: Enjoy free shipping on all orders - no exceptions.
• Processing Time: We ship all orders on the same or next business day (Monday-Friday).
• Tracking Information: Allow 2-3 business days for your order to appear in the tracking system after it has been shipped.
• Shipping Delays or Issues: While we strive for prompt delivery, we have no control over shipping service delays or lost packages. If you experience any issues, please contact us, and we will work to resolve the matter promptly.
• Authenticity Guarantee: All our products are 100% original, sourced exclusively from professional vendors to ensure the highest quality.

Return Policy:

• We accept returns within 30 days of delivery for eligible items. To qualify for a refund, all returned items must be received in the exact same condition as originally shipped.

  Returned items must meet ALL of the following conditions:

  - Item must be unused, unopened, and untampered with

  - Item must be returned in original packaging with all seals, labels, inserts, accessories, and contents included

  - Packaging must not be damaged, marked, taped, altered, or missing components

  - Item must not show any signs of use, testing, swatching, application, installation, or handling beyond standard inspection

  - Item must be returned in resellable condition exactly as received

  We reserve the right to deny refunds, issue partial refunds, or report abuse in the following situations:

  - Returned item is used, opened, tested, swatched, damaged, altered, or missing parts

  - Returned item does not match the original serial number, batch code, UPC, security marking, or identifying information associated with the shipped product

  - Buyer returns a different item, counterfeit item, empty box, or swapped product

  - Item is returned without original packaging or with damaged packaging that makes the item non-resellable

  - Item arrives damaged due to improper repackaging by the buyer

  - Return contains fraudulent, abusive, or intentionally misleading claims

  - Item was listed and sold AS IS, FOR PARTS, TESTER, NWOB, OPEN BOX, or with clearly disclosed cosmetic imperfections in the listing description and photos

  For health, beauty, skincare, cosmetic, fragrance, and personal care items, products that have been opened, used, tested, or tampered with are generally not eligible for return unless the item arrived damaged or materially different from the listing description.

  All returns are documented during packing and inspection, including serial numbers, batch codes, product identifiers, packaging condition, and shipment weight for fraud prevention and seller protection purposes.

  Any attempt to misuse the return system, including item switching or returning non-original merchandise, may be reported to eBay and applicable shipping or payment providers.

  By purchasing from our store, you agree to these return conditions.

  
  

Customer Support:

We value your questions and feedback! If you have any inquiries or concerns, feel free to reach out to us at any time.

Thank you for choosing GOODSNYC! We look forward to serving you.