Let us help you get the right part that first time!!! We understand how important it is to get your vehicle back on the road as soon as possible. Its critical you get the correct part you ordered the first time. We can quickly help verify you are getting the correct part you need. All we need is the Vehicle Identification Number (VIN) and one of our customer service specialist will help to locate the correct part you need. Nobody likes the return process so let us help you!

At Parts Giant, we’re a family-owned business driven by a shared passion for cars and a commitment to quality products. Specializing in Genuine OEM parts, we aim to provide you with the best quality parts at a great value. We know how crucial it is to get your vehicle back on the road quickly and reliably. That's why we maintain a robust inventory, ensuring fast shipping, and minimizing downtime. With Parts Giant, you’re getting excellent pricing, genuine products, and the fast shipping to get you back on the road again.

Thank you for shopping with us. Please find our policies below.

If you have any other questions, please don't hesitate to contact us.

• YOUR ORDER WILL SHIP WITHIN THE SPECIFIED HANDLING TIME ON ITS LISTING. HANDLING TIMES VARIES BETWEEN 1-6 BUSINESS DAYS! 
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer. We use USPS, Amazon Shipping, UPS, FedEx, and etc.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

• Contact us to arrange for any returns.
• A copy of the invoice will need to be included with the return.
• Parts must be resaleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.