Shipping

All items are dispatched from our warehouse in the United Kingdom.

Under normal conditions, delivery will take between 3 and 7 working days after dispatch, depending on your location. Remote areas may require longer delivery times. If you are given a tracking number, please use it to track the delivery status of your order.

We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option.

Please pay attention to shipping exclusions and enter the postcode of your delivery address in the ‘Postage and Payments’ section. Applicable postage and handling fees will be displayed.

Shipping fees include postage and handling fees. If you have selected registered post, tracking numbers will be provided via eBay when your order is dispatched.

We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon the size and weight of each item and the delivery location.

Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.

Combined postage for different products is not available, as size and weight limitations generally prevent items from being dispatched in one consignment.

Some products may be dispatched in more than one carton.

We currently dispatch only to addresses within the United Kingdom.

We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.

If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply.

Buyers must agree with the above postage and handling terms before purchase.

Payment

Bank transfer and all major credit cards through PayPal.

If you are making a bank transfer, please leave your exact eBay username as reference. Otherwise, your payment will not be identified and cleared.

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Returns

We accept returns. Please contact our customer service team immediately if:

• You changed your mind and wish to request a return
• Your product was damaged during transit
• You wish to make a warranty claim for any product you have purchased
• You are not satisfied with any product that you have purchased

Please note that you must comply with all returns instructions provided via your registered email address. All returns must be directed through Customer Service. Please do not return items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identified and accepted.

Applicable freight fees will be deducted from your refund in cases where you changed your mind about your purchase. This also applies to orders cancelled while in transit.