eBay

PartnPart

2011-2015 Cadillac SRX-Steering Column Clock Spring 20817699 OEM

Terms & Warranty Terms & Warranty

Payment

All payments are processed through eBay’s managed payment system.
We accept credit cards and cash for approved local pickup orders.
Orders must be paid within 3 calendar days of purchase. If payment is not received, we reserve the right to cancel the order, relist the item, and file an Unpaid Item claim with eBay.
Sales tax is collected by eBay where applicable. We do not control tax rates or calculations.

Shipping (Non-Freight)

Orders ship on the next business day after the payment has cleared.
Orders placed on weekends or holidays ship the next business day.
We ship via USPS, UPS, or FedEx, and reserve the right to select or change carriers as needed.
Shipping rates are based on the destination ZIP code and apply to the lower 48 states only.
Expedited shipping may be available at an additional cost. Buyers must contact us before purchasing to confirm availability. All expedited shipping fees are non-refundable.
International orders are shipped exclusively through eBay’s International Shipping Program. We do not control international shipping costs, taxes, customs fees, or tracking for international orders. Please contact eBay directly with questions regarding international shipments.
Local pickup is available for all items. Buyers must contact us in advance to ensure the order is prepared.

Freight Shipping

Large items (including but not limited to engines, transmissions, body panels, axles, exhausts, interiors, cradles, etc.) ship via freight.
Freight orders ship within 1–3 business days after cleared payment and receipt of required delivery information.
Freight transit times may take up to 7 business days.
eBay’s flat-rate freight pricing applies only to commercially zoned addresses with a dock or forklift and semi-truck access.
Locations without a dock or forklift require a liftgate service, which must be disclosed at time of purchase.
Residential freight delivery must be quoted prior to purchase and typically costs significantly more than commercial delivery.

Return

Customer satisfaction is important to us. Please contact us before initiating a return.
We offer a 30-day return period, beginning on the delivery date.
All parts are inspected and tested prior to shipment. If an item arrives damaged or defective, contact us promptly so we can resolve the issue.
Paint color matching is not guaranteed. No refunds will be issued for color or paint mismatches due to repainting, fading, or manufacturer variations.
Returns due to buyer error or preference (including but not limited to “ordered by mistake,” “does not fit,” “changed mind,” or “found better price”) are subject to a 20% deduction, and original shipping is non-refundable.
Items returned damaged or not in original condition may incur up to a 50% deduction.
All items include a seller identification mark and are inspected upon return. Refunds will only be issued for items returned with this identifier intact.
If damage occurs during shipping, buyers must provide sufficient documentation to support a carrier damage claim.
We are not responsible for installation errors, labor costs, or related expenses.
No returns on international orders.
Special-order items (including body cuts, frame cuts, etc.) are final sale and non-refundable.

Warranty

This part includes a 30-day Limited Warranty from the date of purchase. This is the sole and exclusive warranty provided for this part.
If the part is defective during the warranty period, we will replace the part or refund the purchase price. This warranty applies to the part only and does not cover labor, installation, fluids, accessories, or incidental expenses.
The warranty is void if the part is installed incorrectly, misused, abused, modified, or if proper maintenance is not followed. Engines and transmissions must be installed by a certified repair facility. All parts are sold as tested and inspected for functionality; the installer is responsible for fitment verification.