Shipping Terms

🔹 Hassle-Free 60-Day Returns

We want you to be completely satisfied! If there's any issue, please message us via eBay first before opening a return request—we'll do our best to resolve it quickly.

🔹 Return Conditions:

✅ Contact us via eBay message immediately if the item is defective/damaged (photos/video required)

✅ Item must be unused in original condition with all packaging

✅ Repack securely to prevent shipping damage

🔹Important Notes:
• Returns may be refused if item shows signs of use, wear, or missing packaging
• eBay may review returns where the reason appears inaccurate
• We strive to resolve all return requests as quickly as possible

🔹For Fastest Service:
• Please contact us via eBay message before opening a return
• Select the most accurate reason for your return

🔹Why Contact Us Via eBay Message First?
We often resolve issues without requiring a return!
Possible solutions may include:
• Partial refund
• Replacement parts
• Step-by-step troubleshooting

🔹 Refund Process:

    We inspect returns upon arrival (3-5 business days)

    Approved refunds are issued to your original payment method

    Bank processing times may vary

We're here to help—just message us via eBay! 

🔹Warranty Coverage:

✓ 90-365 Day Coverage (varies by product - see listing details)

✓ Excludes: Physical damage, liquid exposure, unauthorized repairs

✓ Required: Proof of purchase + clear defect photos/video

✓ Solution: Repair/replacement at seller's discretion

🔹Claim Process:

    Contact us via eBay message within warranty period

    Provide order number + defect evidence

We respond within 48h with solution

🔹 Our Feedback Promise

⭐ Your Satisfaction Matters Most!

We work hard to earn your 5-star experience. Before leaving feedback, please:

1️⃣ Contact us via eBay message first if there's any issue – we'll make it right!

2️⃣ Verify your item meets expectations (check sizing/compatibility if applicable)

3️⃣ Allow reasonable time for shipping/delivery

🔹 Ideal Feedback Includes:

✔ "Accurate description, fast shipping"

✔ "Great customer service"

✔ "Well-packaged, as advertised"

🔹 Problem Resolution Guarantee:

• Message us via eBay within 3 days of delivery for:

    Refunds/Replacements

    Missing parts inquiries

    Product guidance

🔹 Please Avoid:

• Feedback related to shipping carriers (we can't control delays)

• Comments about pricing (set by market value)

• Claims without prior contact attempts

🔹 General Reminders:

• Check your spam folder for tracking emails

• Inspect packages before discarding outer boxes

• Save receipts for warranty purposes

Welcom to Topteng!

Topteng is a research and development, sales and service With a professional high tech enterprise based in Hongkong, and enjoying convenient transportation access. We specialized in developing and selling Auto Parts, such us car light,grille,Mirrors,Tire,Roof Rack,Car Hardtops, Roof Panels & Parts, etc. So that we can provide customers with various types of high-quality products. 

More than 10 years rich experience and have professional production line.So have many positive feedback on eBay!  

At the same time,we have many warehouses around the U.S, ensuring that your parcels in the fastest shipping. 

Our primary mission is your 100% satisfaction with our products & service! 

We look forward to your positive feedback on our shop!