The device has the previous owner account locked to a password. We were not able to reset it as it runs with hologram windows system. If you buy with the idea to reset and want to return, we are saying upfront that return will not be accepted. Make sure to buy on your responsibility. We are selling low price for parts only, if any problems will occur with the device or can’t be reset we are not responsible. We haven’t tested the device to know if any problems are there so buy on your responsibility. We only have turned on and it gives good view through the glasses and battery holds. Conditions is very good, comes with the box as is on the pictures.