"Check-In, Check-Out" offers comprehensive coverage of the hotel's front office operations and all supporting positions essential to its functioning. This authoritative guide is organized to mirror the guest's journey through the hotel, including reservations, arrival, billing, and departure, providing readers with a clear understanding of each stage.
This edition presents a broad overview of lodging management while addressing unique topics such as corporate housing, destination elevators, and trade advertising contracts. It also emphasizes key industry developments, including advancements in hotel technology, the industry's move toward sustainability and greening initiatives, security concerns, and automation processes.
Throughout the book, over 200 exhibits illustrate chapter content, enhancing understanding and engagement. These visual aids help create a resource that is highly valued by both students and professional hoteliers alike, making it a trusted reference in the field.