Platformland: An Anatomy of Next-Generation Public Services (Perspectives on Business)

Product Description

An updated and nuanced homage to OReillys seminal work on government as platform, Richard Popes Platformland adds two necessary elements. First, a very readable near-history of the digitalization of UK public services. Second, a walk-through of the potential of methods and technologies within our reach to fundamentally transform the experience of public services for citizens and those who serve them. For decision makers the question should not be Have you read Platformland?: it should be Why havent you read it yet? Theo Blackwell MBE, Chief Digital Officer for London Clear, concise and full of solid examples this book will really help policymakers understand how to improve the use of technology in public services. Its value can be summed up in one of the chapter headings: Complexity simplified. No prior specialist knowledge is needed to understand the wealth of good advice in this book. Richard Allan, Baron Allan of Hallam Anyone involved in the reform of public services must read Platformland. Must, not should. This extraordinary book represents a quantum leap in thinking around public service reform, written from the perspective of a uniquely experienced practitioner. It explains clearly, with examples, how to radically reinvent public services to make the most of the potential of the digital age, while mitigating its downsides. I cannot recommend it highly enough. Tom Loosemore, Partner, Public Digital Richard Pope one of the most creative thinkers in public sector digital design shows in this excellent book how the digital revolution in public services is still far from realizing its full potential. Platformland fizzes with ideas about how the next generation of digital public services can avoid the pitfalls seen in current systems and make government work better in our everyday lives. Joe Tomlinson, Professor of Public Law and Director of Administrative Fairness Lab, University of York This book is my go-to for read this and then well talk in terms of digital government and the future. This is now the beacon in the various futures that could be; we should all be reading it and engaging on which of those futures we choose. It was when I started highlighting too many sentences in quick succession that I realized how packed and efficient the book is at delivering the exact value that anyone interested in the next generation of public services and infrastructure should be seeking. The book emphasizes ensuring a caring, deliberative and inclusive future in delivering services to people, and it provides detailed and practical methods and frameworks (or patterns) to implement our collective humanized digital future. Richard Gevers, Founder, Open Cities Lab Richard Pope presents the most original, persuasive and practical set of design principles for digital public services since the UK Government Digital Service swept the global stage more than a decade ago. Richard Sargeant, Partner, Boston Consulting Group The field of digital transformation and the role of platforms in government and public services is only growing in both opportunity and challenge. Richard Pope has been at the forefront of seizing this opportunity and solving problems, and this book is a testament to his experience and clear-sighted vision for digital transformation that delivers in the public interest. Emrys Schoemaker, Caribou Digital/London School of Economics A resourceful, well-evidenced and easy-to-read guide applying state-of-the-art design thinking to digital public service, based on a deep knowledge of the technically possible, and all without ever losing sight of the public bit: that citizens should expect simplicity, efficiency and empathy in their interactions with government. Morgan Currie, Senior Lecturer in Data and Society, University of Edinburgh Platformland achieves the rare feat of providing in-depth analysis of the innards of public sector digitalization programmes while remaining accessible to those without the technical expertise of the author. The book will change the way you think about the design and delivery of public sector digital services. It is a must-read for those tasked with designing, studying and researching these systems. Jed Meers, Senior Lecturer in Law, York Law School, University of York About the Author Richard Pope was part of the founding team of the UK Government Digital Service and the first product manager for GOV.UK. He created many of the initial design concepts for both GOV.UK and the digital account for Universal Credit (the UKs social security service). He was a senior fellow at Harvard in 2018/2019, researching and lecturing on Government as a Platform.

Product Features

The aim of most public sector digitization programmes is the status quo, delivered more cheaply. Rather than saving the public from bureaucracy, digital has created new administrative burdens. The public are engaged as consumers in a way that misunderstands the nature of what makes public services public. Instead of digital being recognised as critical to the operation of a modern state, it is too often an afterthought. Its time to share the benefits of digital with the public more fully. This book describes the types of interaction we should expect from the next generation of public services, the digital platforms and infrastructure they will be built with, and the public sector design values needed to make them a reality. It includes thirty illustrated design patterns, ten strategic interventions, and global examples of emerging patterns in digital government. It also highlights some foundational ideas in computer science, design and public policy to show how the challenges posed by the digital state are neither novel nor new. The book will enable more policy professionals to think like technologists and designers, and it will help more technologists and designers to think about public policy.

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