It likely needs a firmware update and reset.

The Crestron 8x8 Digital Media Matrix Switcher is a high-quality device designed for video production and editing. With its HD capabilities and matrix switcher features, it allows for seamless transitions between multiple video sources. The switcher comes with six DMC-HD-DSP cards, providing enhanced functionality for a variety of distribution and routing needs. This product is ideal for professionals looking to streamline their video production process and create a more efficient workflow.