1. All the items will be sent out to your eBay Address within 1-2 business days after receive your cleared payment.

2. Local UK warehouse,items to UK will be sent in 1 working day,usually you can get it in 1-3 business days; To the other countries:the Parcel will be sent through DHL from UK,usually it needs 5-8 business Days to get to you.

If you don't get your item in time, please do not hesitate to contact us via eBay message.Our customer support will check the status for you.

3. International Buyers – Please Note:

-Import duties, taxes and charges are not included in the item price or shipping charges. These charges are on the buyer responsibility.

-Please check with your country customs office to determine what these additional costs will be prior to bidding/buying.

1. We understand that sometimes an item may not turn out to be just what you need. Refund or replacement request is available within 30 days after parcel received & the return item must be in original condition and packing.
2. Due to the quality problem of our products,we will afford the return shipping fee; if not, buyer should afford the return shipping cost.
3. Please contact us before returning items and we will provide RMA and the shipping address. DO NOT send without communication.

Shentec is a popular worldwide brand who has its own manufacturer providing a full line of power tool batteries, vacuum batteries, mover batteries, RV batteries, chargers and so on. 20 years of Research & Development and manufacturing experience makes us more professional on quality control, user experience and after-sale services. We now meet our customers directly and offer the best deal, please buy with confidence.

if you have any problem with the item or the order,pls feel free to contact me,we will reply you asap after we read it.

Since your feedback is very important to our business development, we sincerely invite you to leave positive feedback with four 5-Detailed Selling Rating (DSR) to us basing on your satisfaction with our commodity and service. It's just take you 1 minute.

Unfortunately, If you are planning to give us a neutral/negative feedback because of your bad buying experience with us, please contact us at any time so as to clear up your discontent and resolve the problem.