All orders placed will be prepared and packaged within 1- 5 business working days. On average orders are packaged within 1-2 days of the order being placed. We pride ourselves on our speedy service so to make sure you get your items as soon as possible. We may post each item separately.

Please allow 2-5 business days for your order to be delivered.

Cost of shipping is $9.99 for standard service, $14.95 for express. Orders over $100 are shipped free

*** EXCEPT if the total package/packages weight exceeds 5kg, then added postage fees are applicable.

Return & Refund Policy

Please note that returns will need to be sent to an address provided in the refund if a return is required.  This address may vary depending on the product purchased and your state/territory.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products or haircare products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Seller Error

If the return and credit is based on a seller error, then costs and associated costs will be incurred at our cost(s)

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us has a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. Please note that returns will need to be sent to an address provided in the refund if a return is required.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question 

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