Dear Customer,
We are contacting you today with some sad news.
As a small family business, direct contact with our customers across Europe is very important to us. Unfortunately, the new legal requirements of the EU Packaging Regulation force us to take a difficult step.Fulfilling the new, country-specific bureaucratic requirements and the associated licensing fees is unfortunately no longer financially viable for a business of our size. The additional costs are no longer economically reasonable in relation to our orders outside of Germany.
For this reason, we must permanently discontinue shipping to EU countries as of August 8, 2026.
We deeply regret this development and would like to thank you from the bottom of our hearts for your trust, your loyalty, and the many wonderful orders over the past years. It has been a great pleasure to count you among our customers.
If you have any questions regarding open orders or current transactions, we will, of course, remain happy to assist you.
We wish you all the very best for the future. Warm regards,
Your World of Bitz Team
Subject: Important information about your future orders / With a heavy heart: Delivery stop to the European Union
Dear Customer,
We are contacting you today with sad news.
As a small family business, direct contact with our customers throughout Europe is very important to us. Unfortunately, the new legal requirements of the EU Packaging Regulation are forcing us to take a difficult step.
Unfortunately, fulfilling the new, country-specific bureaucratic requirements and the associated license fees are no longer financially viable for a company of our size. The additional costs are no longer economically relevant to our orders outside Germany.
For this reason, we have to permanently stop shipping to EU countries from August 8th, 2026.
We deeply regret this development and would like to thank you very much for your trust, loyalty and the many great orders over the past few years. It was a great pleasure for us to count you among our customers.
If you have any questions about open orders or current processes, we will of course still be happy to help you.
We wish you all the best for the future.
With kind regards,
Your World of Bitz team