**PLEASE READ**

If you have any problems with your item, please contact usvia email through eBay before initiating a case through eBay. We will makeevery effort to make sure you are 100% satisfied with your buying experiencewith us. If one of our products does not meet expected standards, I may accepta return of the unit for a full refund of the purchase price as long as mywarranty seals are not broken or otherwise tampered with. Only with a signedletter on department letterhead stating the defect and a certification that noparts have been removed from the radio, the radio has not been tampered with inany way and is being returned in the exact condition in which it was received.  Again, the default policy is NO REFUNDS /RETURNS / EXCHANGES due to buyers attempting to exchanging parts then returnfor a refund, but we will consider such a request from public safety agencies only.Radios may require programming by a qualified person to ensure they work with yourexisting equipment. Item intended to be sold “Final Sale” for refurbishmentparts units or as non- fully working units are under our no return policy andcannot be returned or exchanged. Any item we offer may have some damage,missing parts or pieces and may make the item non-functional. Please befamiliar with how to set up, configure, program and/or use. Buyer is responsiblefor programming; the software used for programming and the model specific cableneeded for programming. We do not offer any technical support. Please read thelisting and description carefully as item specifics will be outlined.  Free shipping in the continental US unless otherwisespecified. We will ship internationally.