Invoice & Customs Guide | Must-Read for Buyers!

For buyers in the United States, you do not need to pay any import duties when your package arrives. You have already paid everything required on eBay, as our shipping cost includes U.S. import duties.

For buyers in other countries, you are responsible for paying the import duties.

Check your country’s customs policies before purchasing to avoid delays or extra fees!

Please provide your tax identification number (Tax ID) in the order notes if it is required by your country's customs policies for clearance. For example, Mexican customs requires the recipient's RFC (Registro Federal de Causantes) to be included on the invoice.

Tip: Use your local customs calculator (e.g., EU’s TARIC) to estimate costs.

Invoice Adjustment Service(Save Import Taxes), please contact us before shipping if you need this service.
How We Help:
We offer dual-value invoices to optimize customs declarations:

• Commercial Invoice: Shows the actual paid amount (for payment verification).
• Customs Invoice: Declares lower value (& classifying under lower-tax HS codes).

Note:
"Customs may request proof of payment or product valuation."

How to Request Your Invoice

Message us on eBay
Provide:
Full name/Company name & shipping address

Receive:
Customized PDF/Excel invoice within 24 hours(Monday-Friday)!

Origin: Unless the product listing on eBay shows "Located in United States," all items will be shipped from China via tracked carriers (/DHL/FedEx/UPS/eBay SpeedPAK).

Package Security

Products are securely packaged in:
 Heavy-Duty Double-Walled Corrugated Cartons

• Dual-layer reinforcement for impact resistance
• Meets ISTA 3A transport simulation standards

 Structural Design

 Damage-Free Guarantee
• 360° edge protection with EPE foam lining
• Internal partition design to prevent product collisions

Logistics Risk Mitigation
• Waterproof tape sealing for humidity resistance

DJI Care Refresh service is temporarily unavailable in the U.S.

Warranty
All products carry a 12-month warranty period commencing from the date of purchase.

During this period, you are entitled to free repair or replacement services for quality-related defects.

Scope of Warranty
This warranty exclusively covers:

Manufacturing defects

Component failures

Malfunctions arising from non-human factors

Excluded from coverage:

Unauthorized actions: Defects from disassembly/modification/repair attempts by users.

Improper usage: Damages due to incorrect installation, guideline violations, or third-party incompatibility.

External factors: Liability exclusion for force majeure, accidents, or extreme environmental exposure.

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