Hello and welcome to probably the largest North salvage operators.
Crash Deals Ltd Vehicle Sales Policy
Version 1.0 – Updated January 2025
- Introduction
This policy outlines the terms and conditions governing the sale of vehicles at Crash Deals Ltd. Our business focuses primarily on salvage-damaged vehicles, which are sold in their existing condition, without warranty or guarantee. Because these vehicles may contain hidden or unforeseen damage, we strongly recommend that customers conduct thorough inspections before purchasing.
To ensure clarity and ease of reference, Crash Deals Ltd provides quick-reference guides (e.g., bullet-point handouts or FAQs) summarizing key points of this policy, including:
- The as-is nature of each sale.
- The optional HPI check and the associated £15 fee.
- Disclaimers about no returns, no exchanges, and the customer’s obligation to inspect the vehicle thoroughly.
This document, along with the quick-reference guides, is designed to inform customers of their rights, responsibilities, and our legal obligations, while ensuring full compliance with UK consumer and business laws.
- Legal Framework and Compliance with UK Regulations
At Crash Deals Ltd, we comply with all relevant UK laws and regulations pertaining to the sale of vehicles, including (but not limited to):
- Consumer Rights Act 2015
Governs the sale of goods, including rules regarding faulty products, consumer rights to inspect and reject goods, and the enforcement of contractual obligations. - Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013
Governs consumer contracts and outlines rights related to cancellation, additional charges, and the provision of information before purchase. - VAT Act 1994 & HMRC Regulations
Governs the inclusion of VAT in sales, VAT exemptions, and the proper handling of tax compliance. - Anti-Money Laundering (AML) Legislation
Compliance with UK AML laws is ensured through independent verification checks conducted by Veriphy Ltd, especially for high-risk transactions.
- Consumer Rights and Customer Responsibility
3.1 Right to Inspect Vehicles
- As-Seen Basis
All vehicles sold by Crash Deals Ltd are sold on an “as seen” basis. We ensure full disclosure of the vehicle’s condition at the time of sale. - Pre-Purchase Inspection
Customers are strongly advised to thoroughly inspect the vehicle prior to purchase. No warranties or guarantees are provided regarding the vehicle’s condition post-sale. - Additional Assessments
Customers are encouraged to conduct additional checks—such as mechanical inspections—through reputable third-party services before finalizing the transaction. - Optional HPI Check
Customers are further advised to perform HPI checks to verify the vehicle’s history and legal status. Crash Deals Ltd can facilitate an HPI check upon request for an additional £15 fee.
3.2 Faulty Vehicles and Consumer Rights
- Salvage or Damaged Goods
The Consumer Rights Act 2015 outlines consumer rights regarding defective goods. However, vehicles sold by Crash Deals Ltd are classified as salvage or damaged, meaning:- No Guarantees: We provide no assurances regarding functionality or condition post-purchase.
- Customer Responsibility: Once the sale is concluded, customers assume full responsibility for the vehicle and cannot seek refunds based on defects not disclosed at the time of sale.
3.3 Vehicle Inspections by Crash Deals Ltd
- Limited Checks
Crash Deals Ltd does minimal checks on vehicles after acquiring stock, limited to confirming whether:- The vehicle starts, runs, and drives.
- The bodywork condition matches our description.
- No Mechanical Expertise
We do not perform detailed mechanical inspections nor have the expertise to assess internal components. We are not responsible for hidden or unforeseen damages. - Inherent Risk
These vehicles are sold in their existing condition, often having sustained prior damage. Because you are purchasing a salvage or damaged vehicle, there is a heightened risk of undiscovered mechanical, electrical, or structural faults. Crash Deals Ltd cannot be held liable for post-sale issues such as engine failure or breakdowns, as these are inherent risks in purchasing damaged vehicles.
- Complaints Handling
At Crash Deals Ltd, we are committed to maintaining transparency and addressing customer concerns professionally and promptly. Given the nature of our business, the following principles apply:
- Scope of Complaints
- Vehicles are sold on an “as seen” basis with no warranties or guarantees.
- Complaints about post-sale defects will not be considered unless they involve undisclosed damage or misrepresentation made at the time of sale.
- Resolution Process
- Customers are encouraged to raise concerns directly with our team via the provided contact channels.
- All complaints are reviewed on a case-by-case basis to ensure fairness and compliance with UK consumer protection laws.
- If a complaint is deemed valid, appropriate remedies (e.g., partial refunds or repairs) may be discussed at Crash Deals Ltd’s discretion.
- Limitations
- Once a sale is finalized, Crash Deals Ltd is not liable for defects arising from the vehicle’s pre-existing condition.
- Customers are reminded of their responsibility to inspect the vehicle thoroughly and to consider our optional HPI check for added peace of mind.
- Dispute Resolution
- Unresolved disputes may be pursued through legal or mediation channels.
- Disputes will not result in refunds, returns, or cancellations once the sale is concluded, barring proven fraud, misrepresentation, or breach of contract.
- Vehicle Sale Process and Legal Terms
5.1 Contractual Agreement
- Formation of Agreement
Once a customer agrees to purchase a vehicle, a sales agreement is formed. This agreement becomes legally binding once payment is processed. - No Cancellations
No cancellations, changes, or refunds will be accepted after the sale, except in cases of suspected fraud or legal non-compliance.
5.2 Cancellation of Contracts
- Consumer Contracts Regulations 2013
Customers do not have the right to cancel once a vehicle has been delivered. - Fraud or Invalid Payment
Crash Deals Ltd reserves the right to cancel the sale if fraud is suspected or if payment is found to be invalid.
5.3 No Right to Return or Exchange
- All Sales Final
Once a vehicle is purchased and delivered, the buyer may not return or exchange the vehicle. Customers must ensure thorough inspections prior to purchase.
5.4 Delivery and Ownership Transfer
- Ownership Transfer
Ownership passes to the customer upon full payment. The buyer is responsible for registration, tax, insurance, and maintenance post-sale. - Delivery Service (Upon Request)
Delivery is available upon request for an additional fee, disclosed at the time of sale. - Vehicle Collection
- Collection Deadline: After purchase, the customer must collect the vehicle within a reasonable timeframe—generally by the end of the same week or within a few days.
- Storage Fees: If the vehicle is not collected within one week, a £250 per week storage fee will apply, payable before the vehicle can be collected.
- Buyer’s Responsibility: Timely collection is the buyer’s obligation. Alternatively, the buyer may request delivery if desired.
- Payment, VAT, and Tax Compliance
6.1 VAT and Sales Tax
- VAT Inclusion
VAT is included in the price of certain vehicles where applicable. Customers will be informed in advance if VAT applies. - HMRC Compliance
All transactions comply with HMRC regulations, and any VAT will be clearly itemized on invoices.
6.2 Payment Methods
- Bank Transfer & Card Payments
Payments may be made via bank transfer, credit card, or debit card. - PayPal (If Applicable)
Available only if Crash Deals Ltd chooses to accept PayPal for that transaction. - Cash Payments
Accepted up to £8,000, subject to a 3% handling fee. - High-Value Transactions
May require additional verification (e.g., identity checks) to prevent fraud and ensure compliance with AML regulations.
6.3 Refunds for Overpayments
- Overpayment Refunds
If an overpayment is made, Crash Deals Ltd will issue a refund within 2 business days. - Refund Method
Refunds will only be processed via the same payment method used for the original transaction.
- Warranty, Support, and After-Sales Services
7.1 No Warranty Provided
- As-Is Sale
All vehicles are sold on an “as seen” basis with no warranty regarding current condition or future performance. - After-Sale Assistance
We may offer limited post-sale support (e.g., providing information on the vehicle’s history), but this does not constitute a warranty or guarantee of any kind.
7.2 Repair and Maintenance
- Customer Responsibility
Once purchased, all repairs and maintenance are the customer’s responsibility. - No Repair Services
Crash Deals Ltd does not offer repairs and is not liable for the vehicle’s condition after sale.
7.3 Right to Change Parts
- Presentation Improvements
Crash Deals Ltd reserves the right to replace or change certain parts on a vehicle if deemed necessary to make it more presentable for sale. These changes do not imply any warranty or guarantee and do not alter the “as-is” nature of the sale.
- Marketing and Advertising Compliance
8.1 Advertising and Promotions
- Use of Images
We use photographs taken of the specific vehicles being sold. We do not use generic or stock photos for different models. - Accuracy of Information
All salvage or damaged vehicles are clearly labeled to ensure customers have accurate information. - Right to Correct Errors
Crash Deals Ltd reserves the right to correct any errors or omissions and will promptly notify customers if inaccuracies are found. - Optional HPI Check
Customers may request an HPI check for an additional £15 to verify the vehicle’s history. - Regulatory Compliance
We adhere to the CAP Code (UK Code of Non-broadcast Advertising and Direct & Promotional Marketing), ensuring all communications are legal, decent, honest, and truthful.
8.2 Data Protection and Marketing Practices
- GDPR Compliance
We do not use customer data for marketing purposes without explicit consent, in accordance with GDPR. - Customer Testimonials
With customer consent, testimonials may be featured on social media or marketing materials. - Opt-Out Options
Customers who have consented to receive marketing communications may opt out at any time.
- Dispute Resolution and Legal Remedies
9.1 Dispute Resolution
- Governing Law
Any disputes arising from or related to a vehicle purchase shall be governed by UK law. - Legal Proceedings
Disputes may be resolved through legal proceedings if necessary. Customers are encouraged to seek independent legal counsel. - Final Sales
As sales are final, disputes will not result in cancellation, return, or refund unless there is a clear, provable case of fraud, misrepresentation, or breach of contract. - Alternative Dispute Resolution (ADR)
Crash Deals Ltd does not participate in any ADR scheme, but parties may consider mediation or arbitration by mutual agreement. - Time Limits for Disputes
Customers must raise any dispute within 30 days from the date of sale, except in cases of fraud.
9.2 Solicitors and Legal Action
- Liability for Legal Fees
In the event of a dispute regarding payment or the legitimacy of the sale, the customer may be liable for Crash Deals Ltd’s legal fees if the customer is found at fault. - Notification Process
Where legal action is necessary, we will provide written notice outlining the basis of the dispute and any costs involved. - Jurisdiction Clause
All disputes are subject to the exclusive jurisdiction of the courts of England and Wales. - Limitation of Liability
Crash Deals Ltd is not liable for any indirect, special, or consequential damages arising from or related to the purchase of the vehicle.
- Terms of Sale and Termination
10.1 Termination of Agreement
- Right to Terminate
Crash Deals Ltd may terminate any sale upon detecting fraudulent activity, breach of contract, or violation of laws/regulations. If fraud is suspected, we may cancel the sale and pursue legal action. - Legal Action
Written notice will be provided if termination is necessary, outlining the basis and potential consequences.
10.2 No Right to Terminate by Customer
- Final Sales
Once the sale is complete and the vehicle delivered, the customer cannot terminate or cancel the agreement. - Exceptions
Refund requests will only be considered in cases of proven fraud, misrepresentation, or breach of contract.
10.3 AML Registration and Data Collection
- Government Registration
Crash Deals Ltd is registered with the relevant UK authorities to comply with Anti-Money Laundering (AML) regulations. - Reporting Suspicious Activity
We are legally required to report suspicious transactions or customers to the appropriate authorities. - Data Collection and Verification
To satisfy AML requirements, we may collect additional documentation (e.g., identity verification, proof of address) and may conduct checks via Veriphy Ltd. - Privacy Compliance
Personal information collected under these procedures is handled in accordance with GDPR and other data protection laws.
Conclusion
By purchasing a vehicle from Crash Deals Ltd, customers acknowledge and accept all provisions contained herein. We emphasize the as-is nature of salvage or damaged vehicles and the importance of independent inspections to mitigate potential hidden risks. Our quick-reference guides are available to help you understand these responsibilities at a glance. Should you have any further questions or require clarifications, please contact our customer support team at salescrashdealsltd@gmail.com .