Never stop moving with Fitbit Flex. Wear this slim, stylish device all the time and get the motivation you need to get out and be more active. It tracks steps, distance, and calories burned and shows you how you're stacking up against your daily goals. At night, it tracks your sleep cycle, helps you learn how to sleep better, and wakes you silently in the morning. Access your stats anytime on your computer, tablet or from leading smartphones – both iPhone and Android. Flex is your perfect companion, it's with you everywhere...even in the shower. Plus, it looks good no matter what you're wearing.

FREQUENTLY ASKED QUESTIONS

What mobile devices are supported for syncing?

The Fitbit Flex can sync directly to select iOS and Android devices. IOS: iPhone 4S, iPhone 5, 5S, 5C, iPod Touch (5th gen.), iPad 3, iPad 4, iPad mini. Android: Samsung Galaxy Note 10.1, Samsung Galaxy Note II, Samsung Galaxy S III, Samsung Galaxy S4

How do I charge my flex?

Your tracker battery lasts for about 5 days. To charge it, remove the tracker from the band and place it in the charger until all 5 lights are solid.

If you are having trouble, your tracker's charging contacts may be obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use hand sanitizer and a tissue or dampen a cotton swab with rubbing alcohol and carefully clean the charging contacts on your tracker. Do not submerge your tracker in water or use abrasive cleaners. Thoroughly dry your tracker before attempting to charge. Be sure to fully seat your tracker into the charger, with the charging contacts fully inserted into the charging cable enclosure.

How do I reset my tracker?

lf your tracker is not responding, it may be fixed by restarting.

1. Plug your charging cable into the USB port and insert your tracker into the charging cable.
2. Insert a paperclip into the small pinhole on the back of the charger.
3. Press on the pinhole for 3-4 seconds.

Your Flex will now be reset. Take your tracker out of the charger and insert it back into the wristband.

Can the wristband irritate my skin?
The Flex wristband is made of a flexible, durable elastomer material similar to that used in many sports watches. It does not contain latex. The clasp is made of surgical-grade stainless steel and contains traces of nickel. As with any type of jewelry, some people may experience allergies. Numerous factors can cause an allergy, such as a nickel sensitivity, reactions to bacteria that can accumulate in watch wristbands or other wearable devices, a reaction between the wristband and your soap or perspiration, or an allergy to the material of the wristband. If you notice any signs of skin irritation or experience any discomfort, please discontinue use.

Ground Shipping is always Free within the US (48 contiguous states)!  We ship in 1 to 3 business days from our professional warehouse and provide tracking numbers on all orders.  

Please note that we can only ship to addresses verified with PayPal or your credit card.  We may contact you for additional verification.

We cannot ship to APO or FPO addresses, and orders to Puerto Rico, Hawaii, and Alaska will incur additional shipping charges.

All orders over $500 will require an adult signature.

Please contact us with any questions - we're here to help!

Large or expensive packages may receive a free upgrade to FedEx ground with signature confirmation.  We'll notify you if so; please ensure an adult is present to receive and sign.

30 day return policy begins when customer receives the package.  

Returns without an RMA will be returned to sender (refused shipments will be subject to shipping charge). 

International Sales

We’re thrilled to offer international shipping, but please note that international orders are final sale – we cannot offer returns.

We process all payments through PayPal where all major Credit Cards are accepted (Amex, Visa, Mastercard, Discover, etc).  We unfortunately cannot accept payments from accounts located outside of the US and Canada

Hassle Free Returns!

Sometimes you just need to return an item.  We’re proud to go above and beyond most sellers with a 30 day refund or replacement policy.  

To return an item, please contact us through Ebay’s Message System.  

We’ll provide an RMA (Return Merchandise Authorization) number and further instructions.   

Home and Beauty items must be in unopened, sealed packaging to be returned.   This return policy excludes Television and Home Audio products – return details are posted on listings.  

Contact us through Ebay with any questions.

 

Return Shipping

We’ll pay return shipping and provide a return label in the event the item is damaged or not as described (rare!).  Buyers will otherwise be responsible for return shipping.  

 

Item Condition:

 Item must be in same packaging and condition as shipped, with all items, manuals, accessories, and original packaging.  Returns will be examined at the warehouse QA center to confirm condition and function.  

 

Restocking Fee 

A 15% restocking fee will be assessed on orders that are not damaged or as described.