Shipping Policy:
At ProtheoremTCG we take pride in packaging and shipping your order with care and speed. Below you'll find important information about are shipping process:
Carriers and shipping services:
We currently ship through:
- USPS (First Class, Priority Mail)
- UPS (Ground Advantage, 2nd Day Air)
- USPS (International Orders)
Tracking Numbers are provided for all orders over $25. Shipping method is selected based on size, value, and the destination of your order. You may also choose your preferred shipping method at checkout where available.
Handling time:
- Orders are processed within 3 business days from the time your payment is processed. Items ship on Mondays and Fridays.
- Orders placed before 12pm EST (Sunday or Thursday night) may be shipped out the following day.
- We do not process or ship orders on weekends or U.S. Federal Holidays.
Order Accuracy & Packaging:
We take care to ensure all items are packed securely to avoid damage during transit:
- Single cards are shipped in sleeves, flexible top loaders or team bags. Depending on the value of that card it will be shipped in a letter envelope or cards valued over $100 dollars which will be sent in bubble mailers with more rigid protection.
- Multiple cards if you purchase a larger order or multiple items they will be shipped together: sleeves, flexible top loader or team bag, and will be placed in a bubble mailer together with added rigidity.
- Sealed Product are shipped in sturdy cardboard boxes with protective packing.
- Note large orders may be shipped in multiple packages.
Shipping Delays or Issues:
While we do our best to ensure timely delivery, delays caused by carriers or customs on international orders are out of our control. Please contact us promptly under your orders contact page if there's an issue with your shipment.
Return Policy:
Due to the nature of TCG product, we do not offer returns. That said if something arrives damaged or not as described, send us a message and we will do our best to ratify the situation.
"Pro Service for Pro Players"