Frequent Asked Question about Shipping
1.Where Does This item Locate?
This product is ready to ship from our Sydney&Melbourn-based warehouse.
2. What is the Dispatch Time?
Orders are Dispatching in1 business day.( Normally our warehouse dispatching every morning except Saturday and other national holiday).
3.What is the delivery tome?
Normally it takes 2 - 8 business days (from daye of despatch). Please note that delivery's to WA and some other may take 4 - 15days in transit once dispatched.(all the delivery dates are provided by a third-party service provider and are only estimates.)
3.What courier service are you coperate with？
We are coperate with AUS POST & Other local couriers (eg: Fastway, MCS,Toll,Direct Freight.). Please note the courier service will be chosen automatically according to the parcel size, weight and your postcode and surburb. If you have specific requirement on the shipping service, please leave a note to let us know.
4.Why does my order was charged with additional postage?
Your eBay registered postcode determines your shipping rate. This rate is displayed near the sale price when you are logged into your account. It displays as either as FREE or a $ figure.（Postage fee is free for most area except remote or offshore area）.Before placing order, please be reminded that an additional AU$1.99-126.99（Not for Expedited Logistics） shall be charged by the logistic agency per-package for remote areas.
Other Note:
1.Please be aware that PO Boxes and LPO Address cannot receive items that are too heavy, too large or more than 1 meter in size. If the item purchased exceeds the above conditions, please do not fill in the po boxes address.
2.If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
3.Please make sure the contact name, mobile number and address were written clearly. Missing or wrong information may cause delay, additional charge, or lost.
4.A physical street address is required for all deliveries. It's important to us that every parcel completes its journey safe and sound. But we appreciate that some remote locations may only have the Post Office Box as an alternative collection point and if this is the case, we may opt to have these parcels returned to us in the case of non-deliverable by the delivering courier company and cancel/refund your order as a result.
5.Small and thin items are mostly sent with Australian Post Envelop service, it is not trackable, If delayed, please wait for a few days, if it is still not delivered, please contact our customer service to resend or refund.
6.The following postcode does not apply for australian Post standard Service: 2250,2259,2261,2285,2287,2325,2430,2444,2450,2460,2480,2530,2539,2540,2580,2615,2620,2650,2795,2800,4211,4214,4215,4300,4305,4306,4350,4551,4556,4570,4650,4655,4670,4740,4870 . If your address is with these postcode, please using address that is not PO BOX.
- Custom duties, taxes, or charges are not included in the cost you pay to us.If you need invocie,please contact us freely.
- Your eBay registered postcode determines your shipping rate. This rate is displayed near the sale price when you are logged into your account. It displays as either as FREE or a $ figure.（Postage fee is free for most area except remote or offshore area）.Before placing order, please be reminded that an additional AU$1.99-126.99（Not for Expedited Logistics） shall be charged by the logistic agency per-package for remote areas.
Change of Mind? No worries!
If you change your mind on an item purchased, you can receive a full refund after the returned item received and checked. Goods must be returned in original condition, with proof of purchase, within 30 days of the purchase date.
Buyer is responsible for the return freight cost.
Warranty Claims
All warranty claims must be directed to our Customer Service team by sending a message to us through eBay
In order to make a claim, you must provide the Help Centre with:
- Details of the defect or damage in relation to which you are making a claim under the warranty;
- photographic evidence of the defect or damage, where applicable;
- your invoice (including order number) and any other proof of purchase; and
any other details we may need to process your claim.
Where goods are damaged or defective upon delivery, you must provide photographic evidence of the damage before receiving a repair, replacement or refund.
Except as required by law (including the Australian Consumer Law), this warranty shall not apply in respect of goods:
- where the goods have not been installed, maintained, operated or used in accordance with the manufacturer’s instructions or any other specifications provided with the goods;
- where damage or defects are caused by deliberate or negligent misuse or abuse, physical alteration, fire, liquid spillage, use of incorrect voltage, power surges or dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, computer viruses, corrosive conditions or introduction by an insect, pest or other foreign body;
- where damage results from any third party software or hardware not provided by us;
- where items are lost or stolen; and
- in relation to repairs of batteries, where the batteries have not been used in accordance with specifications or they expire by normal use.
Except as required by law (including the Australian Consumer Law), our liability under this warranty shall not exceed the amount of the purchase price of the goods or the replacement of the goods with the same or a similar product.
WE CARE ABOUT YOU
We pride ourselves on our great before and after-sales service and wide product range.
EVERY customer is important to us and we will do our best to ensure that your experience with us is nothing less than excellent. Sometimes, though very rarely, we can make a mistake - we are human after all. If you feel we deserve less than 5 stars for any reason, please let us know before you leave your feedback so we can address your concern.
Please send an email via My eBay messages. You will usually receive a reply within one business day. During eBay sales, it may take longer to receive a reply due to the increased volume of customer enquiries.
For any before-sales enquiry, please make sure the item number is written. For any after-sales enquiry, please make sure your eBay username or sales record number is written.
We are increasingly expanding international markets based on high quality products, excellent service, reasonable price boas and timely delivery. Please contact us at any time for more information.We work hard to make sure EVERY CUSTOMER 100% approvingly.
