Your order will be carefully prepared and dispatched from our warehouses located in Sydney, the ACT, or regional NSW.

Due to traffic conditions and workload, we cannot provide a specific arrival time on the date of delivery. For your convenience, our delivery driver may call or SMS you prior to arrival.

Delivery to Your Door
This service includes ground-level delivery only. It does not include carrying items upstairs, assembly, or rubbish removal.
Product Inspection

At the time of delivery, you or your agent must fully inspect the products to confirm they are in good condition before signing any paperwork.
Delivery dates cannot be changed once confirmed without written consent from an authorised employee.

Any damage upon delivery must be reported to the contact Seller link in your Bunnings order confirmation email within 2 days of delivery.
Delivery charges are non-refundable once the service has been rendered.

Measure & Check Products Fit
Before making a purchase, please check the measurements of the product. Some furniture is delivered fully assembled. It is your responsibility to ensure the item will fit into your home, including through doorways, hallways, and tight corners. Measurements are available on our website or from your nearest store.

If you’re concerned about space, we recommend taking final measurements before delivery.
For large items such as sofas, beds, dressers, or entertainment units, always measure both the space and access points to ensure they’ll fit.

Missed Deliveries & Storage Fees
We will call or SMS you prior to your delivery date to confirm availability.
If you are unavailable, please inform us at least 48 hours in advance so we can reschedule.
If you miss your delivery (i.e. you are not home to receive it), a second delivery fee will be charged.
 

For all returns, please contact us via the contact seller link in your eBay account.

CHANGE OF MIND

Homewares
For Change of Mind returns, only homewares are eligible for an exchange or refund within seven days of receipt.

Furniture
No returns will be accepted for Change of Mind. Please note that under relevant health regulations, all mattresses and soft furnishing items including mattress protectors, etc. are non-refundable unless faulty. We encourage you to make your selection carefully prior to your purchase.

Refunds will be issued in the same form of tender – i.e., credit card, PayPal, Zip or Afterpay.

RETURN BY POST
Complete the packing slip that came with your order.
The item must be in saleable condition.
Place the completed packing slip in with the parcel.
If there is no packing slip, please provide a printed copy of your order confirmation.
If returning product via post, you are responsible for the cost and risk of returning goods, including the cost of return shipping. We recommend you purchase postage insurance for high value items.

PAYMENT METHOD
If you purchased using Afterpay or Zip, it may take up to 14 days for the refund to be processed once the goods are returned in-store or received via post.

DAMAGED IN TRANSIT
Unfortunately, sometimes items are damaged in transit. 
If an item arrives and the packaging or the item itself is obviously damaged, please take good, clear photos or a video of the damage, and contact us within 3 business days of receiving your delivery.
The solution we offer will depend upon the circumstances. We will work with you to find an outcome that you're happy with. We may do the following:

Suggest a way to repair the product yourself (along with an offer of compensation to you)
Arrange for a local tradesperson to repair it (along with an offer of compensation to you)

Offer a refund, or a partial or full store credit voucher
Replace the product (subject to availability)
Arrange for the product to be returned to us. 
We will pay the cost of the return if we require you to return the product to us.

CONSUMER GUARANTEES
We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:
Has a problem that would have stopped someone from buying the item if they had known about it is unsafe is significantly different from the sample or description doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item, and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time, you can choose a refund or replacement. Please keep your proof of purchase - e.g. your receipt.
 

We accept all eBay approved payments. If you purchased using Afterpay or Zip, it may take up to 14 days for the refund to be processed once the goods are returned in-store or received via post.