There are exceptions to our refunds policy for certain items. This is not an exhaustive list, and these conditions do not affect your non-excludable statutory rights.
For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged, unless the items are of unsatisfactory quality or unfit for purpose:
1. Cosmetics/fragrances
2. Underwear and shape wear (in the interest of hygiene please do not remove briefs when trying on garments)
3. Control wear
4. Hosiery
5. Swimwear (unless the hygiene strips and tags are still in place)
If purchasing more than one item please use the basket so that it all comes on the same invoice. For International buyers please request combined postage & packaging before paying to allow for invoice amendment as, once paid for, no refunds can be given.
Any listed defects will not be a valid reason for a return. Thank you.
Postage & packing to UK and worldwide as stated.
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