Frequently Asked Questions (June 2024)

Shipping:
We use reputable carriers, such as Canada Post and UPS, for all orders. Customers can request a tracking number for added transparency. If you'd like to include this service, please contact us before completing your purchase.

Tracking:
Most orders include a tracking number. For smaller items, we may ship without a tracking number to reduce shipping costs. For orders over $60 CAD, tracking is mandatory, and an additional $10 CAD will be added to cover this service.

Handling:
Ensuring the secure delivery of your products is our top priority. We carefully package each item using bubble wrap, Styrofoam, and cushion wraps to ensure safe delivery.

Delivery Delays:
While we strive to process and ship orders promptly, unforeseen circumstances such as union strikes or holiday hours may cause delays. Estimated delivery times are as follows:

• Within Canada: 4-8 business days
• To the USA: 5-10 business days
• International orders: 7-21 business days

Multiple Orders:
We offer combined shipping rates for multiple orders:

• Within Canada: Free shipping on all items.
• To the USA & International: Combined shipping rates vary based on item weight. We typically offer a 50% reduction in shipping fees for each additional item. The combined shipping fee will be automatically calculated for identical items. To request combined shipping, select "Request a new total" during checkout, and we will adjust the fees accordingly. If this option is unavailable, we will refund any excess shipping costs.

Cancellations/Refunds:
Refunds are processed upon receiving returned items for completed payments. For unpaid orders, please contact us within 24 hours to receive a cancellation form via eBay.

Item Conditions:
We strive to provide accurate descriptions for all listed items, categorized as New, Like-New, Excellent, Okay, or Poor Condition. Detailed descriptions are included in each listing, and we encourage customers to reach out with any questions regarding item conditions.