At 2Rebound, we take pride in our great customer service. If you have any questions about a listing or concerns regarding a purchase, please contact us through eBay's messaging system and we will be happy to assist.
We operate Monday - Friday 7 AM - 4 PM Central Time. Please allow time for communication after hours and during weekends & holidays.
Fast Shipping
When you purchase from us, your order will be processed and shipped on the following business day after successful payment. This EXCLUDES Saturdays and Sundays. If you purchase an item on Friday, your order will ship from our facility on Monday.
Transit time typically varies between 2-5 business days.
We ship within the continental United States ONLY. We DO NOT ship to PO boxes. We DO NOT offer overnight or expedited shipping services. We DO NOT offer delivery services.
We reserve the right to cancel any order for any reason and only ship to verified addresses. We are not responsible for undeliverable addresses.
If you do not place an order cancellation request or email us prior to 7AM CST on the day that your order is to be processed & shipped, we reserve the right to deny cancellation.
Warranty
We DO NOT guarantee, offer or have any control over warranties of any kind. Most manufacturers will honor their warranty but we highly recommend contacting the manufacturer
For our customers' peace of mind, we do offer guaranteed returns to protect you from items that are dead on arrival or malfunction within the first 30 days after receiving the item.
We offer returns up to 15 days after confirmed delivery of an order. Buyer pay for shipping. We don not accept "buyer's remorse". Only item is different from what it show on list and arrive on defect. If you have ANY issues with your purchase, please let us know and we can provide instructions to open a return request.
Address Changes
We unfortunately are not able to edit shipping addresses once an order has been confirmed. If you need to change your address, please put in an order cancellation request on eBay or message us so we can cancel your order. You can then reorder with the correct address once the item you purchased goes back up live on our eBay storefront.
Positive feedback will be left automatically after payment. If your experience with us is less than satisfactory, we encourage you to please contact us directly prior to leaving feedback. We strive to make every transaction a positive one for all of our buyers