Delivery Overview
We ship Australia wide!
Please add items to your cart to check the delivery cost to your postcode.
Items in stock will be dispatched within 1-2 business days.
Pick up is available from Melbourne warehouse unless otherwise indicated in the product information.
Estimate Shipping times::
NOTE: Transit times may vary and in some cases experience delays.
- Melbourne & Sydney Metro Areas - 2-3 business days
- Canberra - 3-5 business days
- Metro Adelaide - 4-6 business days
- Metro Brisbane - 4-6 business days
- Metro Perth - 5-7 business days
- All OTHER AREAS - 5 -10 business days
Standard Delivery
A Standard Delivery is a 1 person kerbside delivery service, ground floor, front door during weekdays only. Does not include delivery up stairs or lift.
Two Man Delivery
A Two Man delivery includes a driver and an assistant and Includes placement of items inside home/office in room of choice, drivers will go up stairs and lift as long as it is safe and accessible.
Delivery during weekdays only.
VIP Service
VIP service includes placement of items inside home in room of choice. Depending on state and location, a separate third party assembly and rubbish removal service can be provided.
For this service, please contact us either by phone or email to quote and arrange.
Delivery Faq's
Assembly Requirements
We want to assist our customers as much as we can. In order to give the best recommendation for a smooth and successful assembly of our furniture, we have introduced a grading system to differentiate the different levels of assembly experience and requirements for the product.
Please refer to product specifications for the assembly requirements in product description for level status recommended for each product. Please note, the below is a guide only and may vary depending on individual assembly ability:
No assembly required: Item fully assembled
Item will come packaged fully assembled, ready to pull out of box and ready to use.
NOTE: In some cases, doors may require minor adjustments/ alignment due to movement during transit.
Level 1: Legs only
Item will arrive predominantly assembly and/or only require attachment of legs. Legs are either installed using the bolts and Allen key supplied or the self-tapping screws supplied.
Level 2: Basic. Flat packed
Item is a complete flat packed. Basic assembly is required, such as attaching compartments etc. (a simple step by step manual included in packaging).
Level 3: Intermediate. Flat packed
Item is flat packed and requires intermediate level of knowledge. With the aid and guidance of a multiple step by step manual (included in packaging), you are required to complete assembly accordingly.
Level 4: Experienced
Item is flat packed and detailed, and may require professional assembly. Such items may require you to follow a number of detailed steps, assemble and install drawers and runners, handle and align large parts and adjusting doors and hinges.
While most customers are able to manage a Level 4 assembly item successfully, we do recommend professional assembly to ensure an accurate outcome.
We always recommend the use of a Licensed Electrician for the installation of any power points.
Warranty
Our products are carefully sourced from reputable and SEDEX approved suppliers world wide who are committed to maintaining high standards and meet our strict quality controlled program.
This then allows us to offer you the best quality product at the best prices.
Our team members are dedicated to offer excellent service and support and are always here to help you with any queries you may have.
All Modern Furniture products (excluding marble and natural stone products) have a 12-month structural warranty from the time when the product/s was purchased. Our 12-month warranty offers peace of mind against manufacturing damage, defects in materials, or workmanship on all products purchased. Modern Furniture will work with you to find a solution that you are happy with in accordance with consumer law.
If your product/s arrives or displays signs of damage or fault within the 12-month warranty period, please contact us and provide:
- Your order / invoice number
- A detailed description of the damage or fault
- Proof of purchase (i.e. invoice or purchase receipt)
- Clear photos showing the damage or fault.
This warranty does not cover:
- Marble and natural stone products
- Natural veins, patterns and character features in Veneer and natural materials.
- Normal wear and tear of the product
- Damage from abnormal use or abuse
- Damage from placing the product in inappropriate locations
- Direct sunlight, moisture and discoloration.
- Heat ring stains, water and moisture damage.
- Damage to packaging only
- Damage resulting from improper maintenance
- Modified goods
- Minor chips or superficial blemishes
- Insignificant variations in dimensions, colour, natural grain, or finish (as between a received product and an advertised product).
All products subject to warranties must be returned to us in safe order for inspection and assessment. You will be required to safely pack the return products in the condition they were received to our Dingley Village warehouse.
The products should be packaged adequately to avoid further transit damage and to ensure approval of credit or refund. Please note that the return delivery costs are at your expense. Modern Furniture will not be responsible for any shipping costs associated with returning the product/s.
Privacy
Modern Furniture gathers personal information about the customer for the purposes of:
- Supplying or delivering our products to the Customer;
- Carrying out repair work (both in and out of warranty repairs);
- Improving and developing Modern Furniture products; and
- Expanding the business.
- Modern Furniture is committed to protecting the Customer’s Personal Information in line with its legal obligations.
- The Customer hereby acknowledges and consents that Modern Furniture has the right to sell, rent, share, or otherwise disclose personally identifiable information to Related Parties.
- If a Customer does not consent to Personal Information being disclosed to Related Parties as set out in clause 16.4 it must contact us
- The Personal Information of the Customer may be held in electronic records in data storage systems and hard copy which permit lawful access only by those company officers, employees and contractors who need access to perform their functions and to Related Parties.
- Modern Furniture may, from time-to-time, employ other companies and individuals to perform functions on our behalf. . In these circumstances Modern Furniture may disclose Personal Information to such companies and individuals to enable them to deliver services on its behalf.
- The Customer may request access to Personal Information, in accordance with the National Privacy Principles in the Privacy Act . If the Customer wish to access personal information please contact us.
- Personal Information collected by Modern Furniture is owned by Modern Furniture and is an asset which can be sold as part of the business.
Text Marketing Terms and Conditions:
We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions. By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only and you consent to your first name and suburb being used to re-market your most recent purchase on our website.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at
Faulty or Damaged Goods
If a product is received damaged or faulty, we will repair, replace and/or refund based on the nature of the damage or fault.
It is important you check your goods as soon as received and if any issues we need to be informed within 48 hours as we will be unable to accept any claims after that time frame. Please also ensure to retain all original packaging until further notice.
In the unfortunate event that the product arrives damaged, please refrain from assembling the product prior to contacting us for further advise and instructions. Assembled products will void any damage claims.
If you notice any damage to your goods please notify the driver, sign delivery docket stating subject to inspection AND contact us within 48 hours of delivery.
Please send your report together with images (zoomed images will not be accepted) to enable us to assess your case promptly.
Please note that if in the event the item does need to be returned to us, it MUST be packaged properly to ensure no further fault or damage. Items will be inspected upon return and if further damage is incurred due to poor packaging, refunds will be forfeited.
