Returns Information

Changed your mind or not what you wanted? We offer a 30-day money back guarantee for all change of mind reasons. Simply send the item back to us for a full refund. Please note all items have security markers to prevent fraudulent returns, the returned item must be the same as what was sent and to the same condition for a refund to be possible.                                                                                                                                                                          In the unlikely even that the item arrives damaged, please provide is with pictures of the damage and we will investigate promptly with the courier to get a resolution sorted for yourself.

Warranty Information

This item is a refurbished product here on eBay and so is covered with a 1 year warranty for peace of mind use. Full details of the terms and conditions can be found in this section. Our warranty covers defects and significant performance issues for a period of 365 days from your purchase date. This warranty is valid in the United Kingdom only and all claims must be valid in this geographical area. It excludes damage from normal wear and tear, accidents, misuse, unauthorised modification/repair and improper installation or use. To maintain the integrity of our warranty service and protect our customers, we have implemented robust fraud prevention measures. All products have a unique serial number, which must be intact and untampered with for a valid warranty claim. In the event the serial number does not match, the warranty will be void and any claim suspended. Additionally, some products include security markers or seals which must remain undisturbed for a warranty to apply. Please note, devices subject to regular wear and tear such as remote controls and controllers are not covered for wear-related damage such as worn-out buttons, water damage and sticky buttons. This also includes but is not limited to consumables, cosmetic damage or mechanical failures due to over-usage such as battery casing latch failures. This warranty is non-transferable and is only valid for the original purchaser. We are not liable for incidental or consequential damages, and our liability is limited to the original purchase price only. We reserve the right to update our warranty terms at any time, with changes updated through an email message. For the first 60 days we will cover postage costs for any warranty claims, outside of this period you are responsible for outgoing postage costs and we will cover the return costs. Returns for non-defective products or those outside the warranty term which we receive may be subject to restocking and postage fees. Except as expressly provided in this warranty, we disclaim all other warranties, express or implied, including any implied warranties of merchantability for a particular purpose. We are not responsible for any failure or delay in fulfilling our obligation under this warranty due to causes beyond our reasonable control, such as natural disasters, strikes, or other major disruption. The warranty covers only the hardware components of the product as originally supplied and does not cover software or other accessories. This warranty is provided in accordance with the applicable laws of the United Kingdom, any provision of the warranty that are inconsistent with these laws are deemed modified to conform with such laws. Any repair or replacement of a product or part under this warranty does not extend the original warranty period, with all claims being made within a reasonable time after discovery. Delays in notifying us may affect the decision of your claim. To make a claim message us here on eBay where we will get back to you shorty. 

About Us / Authenticity

Tempest Technologies, a part of the Tempest Group has been trading, refurbishing and distributing sky products for over 5 years. Specialising in Satellite Sky boxes, LNB, Dishes, Sky Remotes and accessories. We carry out checks on all incoming stock to ensure the authenticity of the product being sold. We are an approved Sky Sub-distributor for many Sky products across their range. All incoming items undergo a range of authenticity checks.