Thank you !

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Payment Policy

• Accepted Payment Methods: We accept PayPal, credit cards, and wire transfer, Manual TT through eBay Managed Payment Service.
• Payment Deadline: Payment must be made within 3 days of winning the item. If payment is not received within this timeframe, we may cancel the sale and relist the item.
• Contact for Instructions: If you have any questions or concerns about payment, please contact us through eBay messages.
• eBay Managed Payment Options: PayPal accepts credit cards, debit cards, Apple Payment, Google Payment, Bank accounts, and e-checks. PayPal also automatically converts currency for listings in a different currency from your home country. For High value items orders we accept manual TT payments.
• Import Duties: The buyer is responsible for any custom clearance or VAT & import duties in buyer's country.
• Address: We will ship the item to the address provided at the time of payment. Please double-check your eBay Shipping address before making payment. If you need to change the address, please contact us through eBay messages as soon as you complete payment.
• Order Tracking: We will provide order tracking details as soon as the order is dispatched.
• Customer Satisfaction: Our goal is to ensure that our customers are satisfied with their purchases. If you have any concerns about payment, please contact us and we will do our best to resolve the issue.

Shipping Policy

• Orders dispatched within 24 Hours / 1 working day and Freight Heavy Weight items 3 working days after payment confirmation.
• Worldwide shipping through DHL, FedEx Fast Delivery Service on DAP basis.
• Buyer responsible for paying any customs clearance or import duties, VAT & other applicable fees by ebay / Authorities.
• Order tracking details provided after dispatch.
• Orders shipped to the address provided at the time of payment. (check eBay address before payment)
• Change of address must be informed through eBay message before dispatch
• Responsibility: Once the order is dispatched, we are not responsible for any changes in delivery terms, address, or lost items.
• Estimated delivery time: 7 working days from India (may be delayed due to customs or changes in international shipment policy).
• Contact us through eBay message if order has not been received within the estimated delivery time.

Feedback & Customer Care

• Positive Feedback: We aim to provide our customers with the best possible experience and strive for 100% positive feedback. If you are satisfied with your purchase, please leave us positive feedback and 5-star rating.
• Communication: If you have any concerns or questions about your order, please contact us through eBay messages before leaving negative / neutral feedback. We are here to help and will do our best to resolve any issues.
• Resolution: If there is an issue with your order, we will work with you to resolve it in a timely and satisfactory manner. This may include offering a replacement or refund.
• Return Policy: We offer a 30-day return policy for most items. If you would like to return an item, please contact us through eBay messages for instructions.
• Shipping: We dispatch orders within 1 working day of payment confirmation and provide tracking information. If there are any issues with shipping, please contact us and we will do our best to resolve the situation.
• Customer Satisfaction: Customer satisfaction is our top priority. We want our customers to be happy with their purchases and will do everything in our power to ensure that.
• Continuous Improvement: We regularly review our feedback and customer care policies to improve the experience for our customers. If you have any suggestions, please let us know through eBay messages.

Return Policy

• Timeframe: We offer a 30-day return policy for most items from the date of delivery.
• Condition: The item must be returned in its original condition, with all original packaging and accessories.
• Communication: If you would like to return an item, please contact us through eBay messages for instructions and the return address.
• Refunds: Refunds will be issued once the item has been received and inspected. If the item is not in its original condition, we may refuse the return or deduct a restocking fee.
• Free Return Shipping: The Seller is responsible for paying return shipping costs. Buyer pays for return cost if purchase wrong item, does not like item. (No error from Seller Side)
• Customer Satisfaction: Our goal is to ensure that our customers are satisfied with their purchases. If there is an issue with an item, please contact us and we will work with you to resolve it.

About Us 

• Aeliya Marine is a top most stockiest and supplier of ship machines and parts, serving clients worldwide since 2015. Based in Bhavnagar, Gujarat, India, we have established a reputation for delivering high-quality products and outstanding customer service. Our team of highly skilled professionals works closely with clients to provide custom-made products and services to meet their unique needs.
• We are proud of our commitment to timely service and customer satisfaction, and our determination to provide the best possible solutions for the marine industry. Our comprehensive range of products and services is unmatched in the industry, and we are constantly expanding our offerings to meet the evolving needs of our customers. 
• Whether you are looking for spare parts, machines, or custom-made solutions, Aeliya Marine is the name to trust. Contact us today to learn more about what we can do for you.

Working Time 

• Monday To Saturday
• 9:30 AM to 6:30 PM (IST)
• We do not work on Sunday & Indian Holidays