Engraved Products;
If in the unlikely event the product you purchased from us is found to be faulty or damaged please contact us to arrange a replacement item.

Please supply photos where possible to help speed this process up. This does not include spelling / typing errors unless the fault was ours.

Please note; we do not accept change of mind returns on personalised products because once personalised they cannot be re-sold therefore if there is a possibility that you may wish to return your purchases please do not personalise it.

Non Engraved Products;
If in the unlikely event you are not happy with the product you purchased from us we offer 30 day no quibble money back guarantee.

The item must be returned to us in its original retail packaging undamaged so it can be resold.

Please contact us before returning item(s)

We aim to make delivery of orders within a week of purchase.

We do not charge for delivery and usually post using Royal Mail First Class and Royal Mail Tracked 48.

We also offer a quicker delivery service using Royal Mail Tracked 24. This can be selected at checkout.

Please note Royal Mail Tracked 24 is not a 'Guaranteed' next day delivery. Therefore we can give no guarantee that it will arrive within 24 hours.

We are a family run company based in Cardiff, South Wales. We have been engraving since 2003 and continue to grow each year.

Our mission is to provide our customers with a personalised engraved gift, that can be a cherished reminder of a perfect event in their lives.

All engraving is carried out in house, by ourselves. We use the latest computerised engraving machines to guarantee perfect engraving each and every time.