FAQ
General Questions
Do your systems come assembled or do I need to put it together?
All system components listed on your order will be assembled and tested before shipping. We also do BIOS update to insure all component with latest BIOS version.
If I do not order some key component like RAM or HDD, will my system be tested?
Yes, if some key component are not select we add our test component to make system operational. After system passes our testing we would remove test component prior to shipping.
Will I receive manuals and drivers for system component?
Yes we include all corresponding manuals and driver CD for all system components. Please note some drivers or manuals are only available VIA download.
If I buy operating system, will it be installed or do I have to install it myself?
When you order OS with a system we install it with latest updates and all necessary drivers. Customers who order OS with a system receive full version OS disk and Microsoft COA (certificate of authenticity) product key.
I'm not sure what works together. Can you help?
Absolutely! Our configurators are updated consistently to ensure every part listed is compatible for that build. Even with that in place, we still verify each order after it's been placed. If you'd like some advice on choosing your specifications, call or use ask seller question button to tell us what you'll be using the computer for, and we will provide you with our recommendations.
Looking to add a part we don't have listed?
All of our custom configurators are updated on a constant basis to provide as many compatible options as possible. If you don't see a part listed that you'd like to add to your new computer call or use ask seller question button to let us know .We'd be happy to research the compatibility and provide you a customized quote.
Warranty & TechSupport Questions
What do your warranties cover?
Magic Micro complete systems are covered by a 1-year or 3-year limited warranty, depending on the product purchased. The limited warranty covers defects in components and workmanship in our custom built systems for the applicable limited warranty set forth in your packing slip or invoice.
How do I get warranty service?
Before the warranty expires, you must contact our Technical Support department. We will first attempt to troubleshoot the system to determine if any type of part replacement or repair is necessary. If the issue cannot be resolved through this method, Magic Micro will authorize that the system or component needs to be serviced.
When can I get technical support?
Our technicians are here to answer your questions from 10:00 am to 6:00 pm Eastern Time Mo-Fr by calling our toll free number and you're always welcome to use email question after business hours. Our technicians do their absolute best to make sure every message is responded to within a timely matter. Emails are checked regularly even on weekends
How long is technical support?
Customers who purchased a custom built product from Magic Micro Computer are entitled to free technical hardware-related support for the lifetime of their product.
Order processing & Shipping
How long will it take for my order to ship?
All our systems are built to order After payment is processed orders take approximately 2-3 business days order to be procured, assembled, tested, and then shipped. Estimated ship dates may vary depending on the product purchased.
Do you require signatures on your shipments?
Absolutely! All Magic Micro shipments are signature required, so please be sure there is someone available to sign for the package on the scheduled delivery date.
What if I'm not available to sign for my shipment?
If you're not at the delivery location when the package arrives, you can reschedule the delivery, or have it held at a local pick up station.
Do you offer faster order processing and shipping option?
Yes we do have option for 1-2 day order processing and faster shipping. Please contact us via message system or call for express order processing and shipping upgrades
