Feedback & Detailed Seller Ratings
Your Feedback
We automatically leave you positive feedback when you pay for your
purchase, we believe this is appropriate as you have fulfilled your
obligations by paying for your purchase.
Our Feedback & DSR's
As you know, feedback is important for all ebayers. As a successful eBay
Seller, excellent Feedback and Detailed Seller Ratings are crucial to
our business, without them we would be unable to continue to offer our
products at substantially reduced prices.
Here at ZUUE we strive to give a 5-Star service to all of our customers.
If you receive the product ordered within a reasonable timeframe and are
happy with your product and our service levels, can we ask that you
leave us 5-Star ratings for all, anything below this will effect our DSR
and reduce the discounts we receive from eBay on seller fees. If our
customers don't complete the star-rating section when leaving feedback,
the Detailed Seller Rating for the transaction defaults to zero. Again,
these discounts are crucial to us if we are to keep our costs down and
pass on more savings to you and other members.
When Things Go Wrong
While we strive for 100% customer satisfaction - we ARE human after all and make mistakes like everyone else.
Giving instant negative or neutral feedback because of any
dissatisfaction without any communication is not the best way to solve
the problem.
So please, do not hesitate to CONTACT US FIRST if you have any reason to
consider not leaving us 5 Star DSR's. Nothing is impossible and every
problem can be solved. Please trust us that any reasonable problem will
soon be solved. We will try our best to solve any problem you might have
with our transaction.
How To Contact Us
We are very aware that unresolved communication problems between the
seller and the buyer can be frustrating and would like to let you know
that we will respond to all after-sale questions as fully as possible
with all information that we have available at the time.
We try our best to answer your questions in a timely manner and during
office hours we mostly respond within 1 hour but never longer than 1
Business Day. If you ask a question and do not get any response during
our Business Hours, please try again, and if you still did not get any
response it is likely that either that we didn't receive your e-mails or
you do not get our e-mail answers. In this case, please check your ebay
registered email address, your spam e-mail folder and even your e-mail
server quotas and try again. If you still do not get any response, you
can contact us using the business information available at the bottom of this page.
Business Hours And Dispatch Times
We are a business. Our normal working hours are Monday to Friday from 9:00am to 5:00pm. We do not work on Public Holidays.
Orders placed before 3.00pm Monday to Friday will be dispatched the same
day. Orders placed after 3.00pm will be dispatched the following
working day.
Orders placed after 3.00pm on Friday afternoon or over the weekend will be dispatched on Monday..
Any emails or messages received outside of the above office hours will
be processed the following working day. If you message us after 5.00 pm
on Friday please do not expect a reply until Monday.
We appreciate your co-operation and thank you in advance for your understanding.
We are based in the UK and any time zone differences may effect how long it takes for you to receive a response from us.