We are a small, friendly team of 5 based in a brand new purpose built unit in Cornwall, UK. The business has been running since 2004. We stock brand new shower rollers, wheels, handles and other shower parts. We pride ourselves on our excellent customer service, speedy delivery and offering the best advice we can including handy tutorials and “how to” guides on our website. 

Ordering & DeliveryWe post orders on all working days with the exception of Bank Holidays. The cut off for same day dispatch is 2pm daily. Any orders after this time will be dispatched the next working day. We offer free 1^stClass delivery to all of our UK customers with an expected timescale of 1-3 days. We also ship worldwide for a charge and delivery timescales can vary by country but we aim to get your order delivered to your doorstep within 7 working days. Please note that these timescales can vary on rare occasions due to the workload of Royal Mail and the specific country delivery guides. Orders cannot be amended once they have been placed but can be cancelled if you contact us before the 2pm cut off time. We cannot cancel your order if it has already been shipped. Please follow the returns policy procedure in this scenario.

Pricing & PaymentWe try to keep all retail costs as low as possible for our customers and are continually seeking new suppliers. Unfortunately some rollers are more difficult to source than others and this means that our suppliers charge more for them and this is then reflected in the retail price. We try to offer discount for multiple items and orders wherever possible. If you are a trade customer, please contact us directly to discuss bespoke orders. If you require a  VAT receipt, please message us to request one which we can email to you separately.We accept PayPal and all credit and debit card payments.

ReturnsPlease check all items upon receipt and notify us immediately if there is a problem with your order. We offer a no quibble 30 day returns policy. If you are still within this period, please return your order including your name and order number to:

Shower Part Ltd,
Unit 21, 
Rockhill Business Park, 
Higher Bugle, 
St Austell, 
Cornwall, 
PL26 8RA, 
United Kingdom.

You will be issued a refund within 1 working day after it has been returned to us in resalable condition. We do not offer exchanges. Instead, please return the original order for a refund and place a new order at any time. We regret we cannot refund any applicable return postage fees. 

If your item is faulty please notify us immediately. We would require photo evidence of the issue so that we can investigate each case and log any problems. We may ask you to discard the item or post it back to us but each case will be monitored and decided on an individual basis. We can then arrange a replacement or refund. If your item develops a fault after 6 months, we would require proof that the item was faulty on receipt or the fault developed within the first 6 months of purchase and was not caused by normal daily wear and tear.

If you have ordered the wrong item and need advice on ordering the correct part, please feel free to email us with 2-3 photos of the part and its applicable measurements and we will recommend a product for you if we stock it.


Questions? 
Our customer service is open Monday to Friday. Our emails are not monitored 24/7 but they are checked periodically and frequently and we will get back to you as soon as possible (normally within 24 hours). Our website chat facility is normally active Monday to Friday between 9:00am - 16:00pm. We are closed on Bank Holidays.