We do not sell any products that we would not use ourselves. We are photographers first and retailers second. We primarily sell what we know; photographic equipment! We thoroughly examine and try out every piece of equipment before adding it to our assortment of quality products. Our aim is to sell you the item that will solve your problem and not just another box of stuff. You can buy with confidence that you will spend your hard earned money on quality items that are backed by our outstanding feedback, excellent customer service, top notch pre and post sales support and over 25 years of photographic experience.

Best Offers

Our aim to is to give every buyer the best value we can and make a reasonable profit. We are a profit making company and not a charity. We cannot continue to offer our low prices and great service if we give our merchandise away. We only decline offers that do not make sense (cents) for us to accept.

For us best value is not just the lowest price on eBay, but the best overall value of product price, free goods - if offered, shipping price, our super fast shipping and Top Seller customer service. When you compare our offer to other sellers, compare the total package!

Philly Photo uses the Best Offers feature for several specific reasons:

1. eBay allows us to offer Free Shipping to US buyers but this puts international buyers at an unfair disadvantage since they must always pay shipping. We feel this is unfair, therefore we use Best Offer so that international buyers get the same discount given to US buyers for the free shipping. US buyers should be aware that we will often decline their offers because the free shipping is the Best Offer available for that item. This is often the case with items under $100 or items shipped to the west coast.

2. Many suppliers require that we post a fixed Minimum Advertised Price. For these suppliers we use the Best Offer feature so that you can purchase the item at a discounted price. In many cases we also offer free goods or free shipping on these items. US buyers need to calculate the free shipping as part of the discount, since we are paying the shipping. Depending on the offer, we will also not include any free items with Best Offers.

We carefully analyze each and every offer to see if it makes sense for us to make the deal and we really want every sale we can get.

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Contact Information

We at Philly Photo Supply are accessible through just about every communication medium available today. We actively harness the technology of the web to open the lines of communication to our customers around the world. Our aim is to answer your questions instantly.

Contact Us

We are located in the Eastern Time zone of the US (GMT-5). Our normal hours of operation are weekdays from 10AM to 5PM ET. Please consider this carefully before calling or expecting a fast answer to an email.

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Sales Policies

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General Sales Policies

Payment Terms

Philly Photo Supply sells and ships worldwide as long as the item is paid for in full, using an acceptable method of payment, regardless of nationality, class, race, creed, color, or sexual orientation. We are only limited by the import laws or postal regulations of the destination country. The rules below only apply to payments and are not a restriction on the ability to bid and buy. If you are a legitimate buyer, we WANT your business!

All items must be paid for in five days from end of auction unless prior arrangements have been made.

We accept and prefer PayPal - the online payment system but we also accept Visa, MasterCard, American Express, Discover and other forms of payment that eBay prohibits listing here. Email for details.

Philly photo Supply reserves the right to refuse certain types of payment if we feel it is in our best interests to do so. A buyer is still required to complete a transaction with some other mutually acceptable means of payment should we refuse to accept an invalid payment type.

We cannot emphasize enough that these types of problems can all be avoided by asking questions before bidding.

PayPal Payments

We will refuse or refund any PayPal payments that are not protected by the PayPal Seller Protection program.

Credit Card Payments

IMPORTANT NOTE: If you intend to pay for your item directly with a credit card, DO NOT USE eBAY CHECKOUT!!! Just Click the PAY NOW or PAY FOR IT button located in your Items Won section of My eBay, the You Won email from eBay, or in your Invoice from Philly Photo Supply.

We accept Visa, MasterCard, American Express, and Discover. Payment by credit card can be made by clicking the Pay Now button located in your invoice or in the Items Won section of My EBay. You will be directed to PayPal (we process our credit cards with PayPal) where you can pay directly with your credit card without opening a PayPal account. Carefully read and follow the on screen directions. Items paid for by credit card will only be shipped to the billing address of the credit card and a signature is required upon delivery on items over $250.00US

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Feedback Policy

As a seller on eBay, we understand first hand the importance of feedback. We have been selling on eBay for over 5 years and we have always left feedback for our buyers; always, regardless of whether or not feedback has been left by the buyer. Our primary concerns are shipping your order accurately and fast, maintaining sufficient inventory to meet the needs of our customers, and insuring that our listings are both accurate and priced competitively. Beyond that, we get to feedback when we have the spare time to do it, but please be assured we will leave feedback. Do not send emails requesting feedback, as this generate the same response as above and will only clog up our in-box even more.

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Return Policy

Items purchased from Philly Photo Supply maybe returned within seven (7) days from receipt of the product for refund or exchange under the following conditions:

Buyer must obtain authorization prior to returning an item.

Buyer pays return shipping.

Item must be returned in the same salable condition as it was when shipped. Item must be returned with complete packaging, tags, labels, instructions, and original manufacturer supplied accessories. Returned items will be inspected upon return and should the item be incomplete, show signs of use, exhibit damage, contain stains or odors from cigarettes the item will be returned to the buyer at the buyers expense. Items returned with missing packaging or accessories maybe assessed a restocking charge.

Refunds for items offered with free shipping will have the outbound shipping deducted from the refund.

Items damaged in transit cannot be returned. Claims must be made with the carrier. Please retain all shipping boxes and shipping materials until a claim is filed.

Used items and opened media (DVD's, CD's, Software) cannot be returned.

Items received that are initially defective: Contact us for instructions

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Sales Policies for US Buyers

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US Warranty Information

Warranty: Item is under US original manufacturers 2 year warranty from date of purchase to the original owner.

Manufacturers Warranty: Covers defects in materials and workmanship.

Warranty information is contained on or within the packaging of all products we sell, or will be provided upon request. We will gladly exchange any initially defective products within 7 days of receipt. After 7 days, all claims under the factory warranty are with the original manufacturers or their agents in the US. Items must be returned post paid. Philly Photo Supply makes no claims or representations otherwise. All warranties are subject to federal and state statutes.

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Shipping Information

For Continental US shipments, we use FedEx, UPS and US Postal Service. For non US information see below.

Local pick up available strictly by appointment.