This item is new in the box.  Item is guaranteed and is returnable if returned in new and uninstalled condition. Returns not accepted for installed devices. If there are any questions or concerns please feel free to e-mail us. We all forms of payment and is due within five business days of auction closing. If it is not paid for by this time it will be re-listed for sale. Item ships free in US only. Please use shipping calculator to determine other shipping options.