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AOKALONGCAR
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We understand that sometimes products need to be returned. Whether your item has developed a fault, is damaged or is no longer required, we can help you out. It's important you contact us so our team can provide you with the correct returns information and the relevant RMA (Return Merchandise Authorisation) detail.
eBay offers a built in returns system however, we would request that buyers contact us first to let us know why they want to return and then we will advise how to use the eBay Returns System correctly. We request that buyers respect that system and do not put false reasons for returning items in order to obtain a free returns label. We will report buyers who misuse this system and the return label cost will be deducted from the refund amount.
VERY IMPORTANT: All returns must have a valid RMA number.
All returns must be assigned a RMA number. An RMA number is a unique reference number for your request to return an product. Please do not return any products without obtaining a RMA number from us first. RMA numbers are only valid for 30 days from date issued. If an item is returned after this period, your returns will be closed and the item needs to be collected back to our address at your cost. If an item is returned without a RMA, we will struggle to know who and why an item has been returned.
UNWANTED / NOT REQUIRED PRODUCTS
An unwanted product can be returned within 30 days of delivery as long as it's still in original, unopened packaging.
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.
You cannot return unwanted items after 30 days of purchase, nor can you return items that have been used.
In accordance with your rights when you purchase goods online, unwanted products can be returned open so long as you let us know you want to return them within 30 calendar days from the day after delivery. They must include all original packaging, be in "as new" condition and must not have been used, installed or had any data input on them.
FAULTY PRODUCTS
It is bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible. You always have the option of an exchange or refund if the fault occurs within 30 days of delivery. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair or exchange service. In all cases we reserve the right to inspect the product and verify the fault (see warranty tab).
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Click see our full Terms and conditions & Warranty section for more information.
We are experts in what we sell, so don't always assume something is faulty because it may well not be. Tell us your issue and we will know if it is or if it is not. We are here to help.
DAMAGED PRODUCTS
If you unpack your product and find it damaged, please let us know as soon as possible and please validate the claim of damage by supplying a picture of both the damaged contents and the parcel box it arrived in. We will assess the claim and resolve promptly.
ORDER CANCELLATIONS
Once you place an order with us, there is only a short time frame we are able to cancel that in due to the high metrics eBay sets for dispatch. eBay offers a service to request to "request to cancel a transaction". We strongly urge customers to do this as it will remove the sale from the eBay sales hub that our dispatch team use to process orders. If you send us an eBay message, it is most likely the order will be processed before our sales team come to your message so this method does NOT guarantee its cancellation. Only once the order has been confirmed as cancelled by a member of our team is this the case.
We do not take financial responsibility for the cost of the return of any products ordered in error or that are no longer wanted.
We offer a standard 12 Month warranty.
All the products we sell would have a minimum of 12 months warranty (unless otherwise stated), in the very unlikely event that you have a problem with any product you have purchased from us, then please contact us via eBay messages.
Should your product develop a fault within a first 30 days of purchase you many return your goods for a exchange or refund providing you return the unit in the same condition as supplied. This does not affect any statutory rights that you may have. Please contact us on eBay messages to report your issue and if we identify the product as faulty, we will inform you how to use the eBay returns system and you will be provided with a free returns label.
Should your product develop a fault a fter 30 days from the order date, then the 12 month manufacturers warranty will apply. A refund is ineligible and the item will either be repaired or exchanged. Your goods will be repaired or exchanged by an appointed repair centre by the manufacturer. This guarantee specifically excludes faults caused by accident, neglect, and misuse.
If Goods become faulty during the period of the Warranty for reasons unconnected with your acts, omissions or misuse of the Goods, you must notify us in writing and/or by completing a warranty claim form (including a description of the fault) and return such Goods to us. Such Goods shall be returned to the manufacturer for review and testing.
Based on the manufacturers' opinion, we will repair, (or at our sole option) replace such Goods with the same or superior Goods, without charge or not provide any of the aforementioned. The manufacturer's opinion shall be final and binding and we shall have no further liability to you. If Goods become faulty after expiry of the Warranty, and you request that we replace or repair such Goods, then we shall charge our then standard list price for such repair or replacement.
Your sole remedy in respect of a failure of the Goods to comply with the Warranty is as set out in the Warranty Conditions.
We will be afforded reasonable opportunity (up to 21 working days) and facilities to investigate any claims made under the Warranty and you will if so requested in writing by us promptly return any Goods the subject of any claim and any packing materials securely packed and carriage paid to us for examination.
We will have no liability with regard to any claim in respect of which you have not complied with the claims procedures in the Warranty Conditions.
The above warranty is given by us subject to us having no liability in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of the Goods, incorrect fitting of the Goods by you and/or a third party, abnormal working conditions, failure to follow our and/or the Goods' manufacturers' instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.
We will not arrange collection or pay postage costs for the product. All items for the warranty procedure must be sent back by the customer.
We are fully compliant with the Distance Selling regulations.
Certain products are treated specially for legal and/or health and safety reasons, It is important for your own and our couriers safety that they are followed. As well as the above procedures the below must also be adhered to.
Fitting & Installation
Audio Tech Direct recommends that you have the item professionally installed by an IMI auto-electrician who specialises in car audio. We cannot accept customer diagnostic as a fault report. Any issues are usually resolved by troubleshooting the problem. All units are tested prior to dispatch and should you run into any installation issues we are here to help.
We are not responsible for installation costs under any circumstance.
Welcome to the AokailongCAR official eBay channel.
AokailongCAR ,We are all about trying to bring the best and most contemporary products available. We offer bespoke units for most applications, if not, we can convert to another solution. Just ask us :)
We are very passionate about our business and we spent months vetting our complete product range to make sure only the very best items made it onto our shelves and finally onto you. We have a team of auto-electricians and audio specialists who can advise you with absolutely anything with your purchase. Our after sale support is second to none.
Our dedicated team provide sales, marketing, technical and after sales service for all here for you. Orders are processed seamlessly throughout the day and our sophisticated despatch system utilises the latest technology to ensure the right products are released on time quickly and efficiently.
To contact us here on eBay, as per the eBay user agreement policies, all communication will need to be here on the eBay messaging service. We do not offer a phone number for eBay after-sales.
We aim to answer your message within 24 business hours, however during busy periods it may take up to 36 hours.
Our Customer Support Team is available from Mon-Fri 9AM to 5PM. Please Note: Closed on weekends and during US Public Holidays
Aokailong128@outlook.com
Am 31.03.2026 hat der Verkäufer die folgenden Angaben hinzugefügt: