1. Port Compatibility Check
To unlock the full functionality of your hub, please ensure your laptop’s USB-C port is a fully functional USB-C port or a Thunderbolt 3/4/5 port. Incompatible ports (e.g., data-only or charge-only) will limit the hub’s performance.
2. Dual HDMI Display Issues
Protocol Requirement: Your Windows PC must support DisplayPort 1.4 (DP 1.4) or HDMI 2.0.
Certified Cables: Use only HDMI 2.0 or DP 1.4 certified cables. Uncertified/low-quality cables may restrict resolution to 4K@30Hz. System Settings: Verify your display settings to confirm the refresh rate is set to 60Hz.
Note for macOS Users: Due to system limitations, both external monitors will mirror the same display.
3. USB-C Data Port Limitation
The 5Gbps USB-C data port does not support video output or PD charging; it is designed for data transmission only.
4. Power Supply Recommendations
A wall charger and charging cable are not included with your purchase. For 100W PD fast charging, use a charger with a minimum output of 65W (your laptop’s original 65W+ charger is strongly recommended).