Dell Latitude 5400
What is a Grade D Working With Defects Item? - This item has undergone our comprehensive diagnostic testing process and was found to have a minor defect, which is detailed in the item description below.
Grade D - Working With Defects
| Screen Size (inches) | 15.6 |
| CPU Family | Other / Unknown |
| Resolution | 1920x1080 (Full HD) |
| Processor | Intel Core i5-8250U @ 1.60GHz |
| Memory | 16GB |
| Hard Drive / SSD | 256GB NVME |
| Graphics | Intel UHD Graphics 620 |
| Operating System | Windows 11 Pro |
| Operating System Activated? | N/A |
| Ports | USB-A (3.0): 3, RJ-45 (Ethernet): 1, HDMI: 1, 3.5mm Headphone: 1, SIM Card Slot: 1, microSD Card Slot: 1, USB-C: 1 |
| WiFi & Bluetooth | WIFI & Bluetooth |
| Optical Drive | None |
| Backlit Keyboard | No |
| Touchscreen | No |
| Power Supply | Included |
| Battery Cycles | - |
| Battery Health Status | - |
Item in the photo is the item I will receive? - Yes
Stock Images Used? - No
All prices are VAT inclusive. VAT invoice is available on request. Please add a note during checkout or send us an eBay Message.
Cosmetic Condition & Defects - Please read the below carefully - This item has defects!
The condition of an item is subjective and may vary from person to person. To assist you in making an informed decision, we try to include multiple photos, clearly highlighting any defects. We encourage you to carefully review the photos in depth, and if you have any questions, please do not hesitate to contact us.
Any defects deemed significant or potentially affecting the item's functionality will be detailed below.
Defective / Grade D Laptops Explained - These laptops are in good condition but have not passed our extensive testing due to minor issues, as outlined below. While we typically repair such devices, it may not always be economically feasible. The laptops still come with our standard 60-day guarantee, excluding the specific issues mentioned. The price has been adjusted accordingly to reflect these defects.
Examples of minor issues include a trackpad that does not respond to right-clicking but functions properly with a two-finger tap or an external mouse, or a battery that does not hold a charge but operates normally when connected to a power source.
Known Defects: Scratches to lid, left click does not work
Orders placed before 12PM are eligible for same-day dispatch via fully insured next-day delivery. If an item is urgently required for next-day delivery and purchased after 12 PM, please contact us prior to completing your purchase as depending on workload, we may still be able to accommodate next-day dispatch for late orders after 12PM.
The delivery method, including the courier's name, can be verified in the listing. All delivery services are fully tracked, featuring GPS tracking and delivery photos to prevent fraudulent claims. Note that some lower-value items may not qualify for next-day delivery as standard. However, an upgrade to next-day delivery can be selected during checkout, where available.
Customers located in the Scottish Highlands, Isle of Man, Northern Ireland, or other remote UK areas, an additional surcharge will be applied at checkout. In such cases, a slightly slower service may be used if next-day delivery is unavailable. Please contact us in advance if this presents a concern.
International shipping is managed exclusively through eBay's Global Shipping Programme (GSP). Import taxes, courier selection, and shipping details are handled by eBay once the item reaches their global shipping facility. As such, we have no control over these processes. For VAT invoices, eBay will supply documentation reflecting all applicable import fees, as our invoice will not include these charges applied through the GSP.
The delivery method, including the courier's name, can be verified in the listing. All delivery services are fully tracked, featuring GPS tracking and delivery photos to prevent fraudulent claims. Note that some lower-value items may not qualify for next-day delivery as standard. However, an upgrade to next-day delivery can be selected during checkout, where available.
Customers located in the Scottish Highlands, Isle of Man, Northern Ireland, or other remote UK areas, an additional surcharge will be applied at checkout. In such cases, a slightly slower service may be used if next-day delivery is unavailable. Please contact us in advance if this presents a concern.
International shipping is managed exclusively through eBay's Global Shipping Programme (GSP). Import taxes, courier selection, and shipping details are handled by eBay once the item reaches their global shipping facility. As such, we have no control over these processes. For VAT invoices, eBay will supply documentation reflecting all applicable import fees, as our invoice will not include these charges applied through the GSP.
We offer a 60-day return-to-base guarantee covering mechanical and electrical breakdowns for the equipment purchased. This coverage includes parts, labor, and return courier costs (including VAT) during standard working hours (Monday to Friday, 9 AM – 5 PM). This guarantee is subject to the terms, conditions, and exclusions outlined in your policy, which can be provided upon request or accessed on our website.
Please note that laptop batteries are covered for 30 days from the purchase date.
For further information or assistance, feel free to contact us.
What is Not Covered
- Return charges where a fault cannot be found or where the fault relates to a software or program error.
- Unauthorised modifications to the Equipment.
- Accidental damage.
- Failure to comply with the manufacturer's instructions for the care of the Equipment.
- Costs not authorised by the Provider or its appointed engineers.
- Faults relating to the installation of the Equipment, software installation, and corrupted software installed on the Equipment or due to computer viruses.
- Deliberate damage or neglect of the Equipment.
- Repair to or Damage of a cosmetic nature caused by but not limited to denting, scratching, chipping, staining, and rust or corrosion.
- Claims arising as a result of normal wear and tear (e.g. belts, fuses, batteries).
- Loss of data or information from the Equipment.
- If the manufacturer / Refurbisher seal is broken then all benefits under the policy will cease.
Due to fraudulent activity, all serial numbers are recorded and hidden security markings are added to all our devices including warranty seals.
If a claim is made stating that the item is not as described or defective in order to obtain a free return label, and this claim cannot be verified, we will report the issue to eBay for appropriate action against your eBay account. In such cases, the cost of return postage may be deducted from the refund. If any issues arise with your item, please reach out to us via eBay messaging, and we will gladly assist you and advise on the best course of action.
Please note, if the 30-day return period has passed from the date of delivery and the fault cannot be replicated, the item may be returned; however, no refund will be issued.
Please note that laptop batteries are covered for 30 days from the purchase date.
For further information or assistance, feel free to contact us.
What is Not Covered
- Return charges where a fault cannot be found or where the fault relates to a software or program error.
- Unauthorised modifications to the Equipment.
- Accidental damage.
- Failure to comply with the manufacturer's instructions for the care of the Equipment.
- Costs not authorised by the Provider or its appointed engineers.
- Faults relating to the installation of the Equipment, software installation, and corrupted software installed on the Equipment or due to computer viruses.
- Deliberate damage or neglect of the Equipment.
- Repair to or Damage of a cosmetic nature caused by but not limited to denting, scratching, chipping, staining, and rust or corrosion.
- Claims arising as a result of normal wear and tear (e.g. belts, fuses, batteries).
- Loss of data or information from the Equipment.
- If the manufacturer / Refurbisher seal is broken then all benefits under the policy will cease.
Due to fraudulent activity, all serial numbers are recorded and hidden security markings are added to all our devices including warranty seals.
If a claim is made stating that the item is not as described or defective in order to obtain a free return label, and this claim cannot be verified, we will report the issue to eBay for appropriate action against your eBay account. In such cases, the cost of return postage may be deducted from the refund. If any issues arise with your item, please reach out to us via eBay messaging, and we will gladly assist you and advise on the best course of action.
Please note, if the 30-day return period has passed from the date of delivery and the fault cannot be replicated, the item may be returned; however, no refund will be issued.
This item comes with a 30-day return guarantee. This means that if you are unhappy with your item or it didn't meet your expectations you can send the item back to us and we will give you a full refund.
Due to an increase in fraudulent activity items must be returned in the original condition in which they were received with all originally included accessories. All serial numbers are recorded & security seals/markings are added to ensure no fraudulent activity is carried out on the item. Return postage must also be covered by the buyer.
In the event of a fraudulent claim that the item is faulty, and the fault cannot be replicated upon return, we reserve the right to report the issue to eBay for appropriate action to be taken against your eBay account. Additionally, any return postage costs or used consumables may be deducted from your refund.
Due to an increase in fraudulent activity items must be returned in the original condition in which they were received with all originally included accessories. All serial numbers are recorded & security seals/markings are added to ensure no fraudulent activity is carried out on the item. Return postage must also be covered by the buyer.
In the event of a fraudulent claim that the item is faulty, and the fault cannot be replicated upon return, we reserve the right to report the issue to eBay for appropriate action to be taken against your eBay account. Additionally, any return postage costs or used consumables may be deducted from your refund.
Our mission is to reduce the growing amount of electronic waste that is discarded into landfills each year. By choosing refurbished, you not only save money but also contribute to environmental preservation. Each asset undergoes a comprehensive process where all traces of previous ownership are removed and tested to standards that exceed those of their original factory release.
Our items are meticulously inspected, cleaned, and rigorously tested through our extensive procedures to ensure they meet the highest quality standards. This ensures that you are fully satisfied with your purchase and that your item will continue to serve its purpose for many years to come.
Our Office Hours are Monday-Friday 9 am - 5 PM. We will only respond to eBay messages in this timeframe.
Should you have an issue with your purchase please contact us via eBay messages prior to leaving feedback.
Our items are meticulously inspected, cleaned, and rigorously tested through our extensive procedures to ensure they meet the highest quality standards. This ensures that you are fully satisfied with your purchase and that your item will continue to serve its purpose for many years to come.
Our Office Hours are Monday-Friday 9 am - 5 PM. We will only respond to eBay messages in this timeframe.
Should you have an issue with your purchase please contact us via eBay messages prior to leaving feedback.