About Us
Genuwaytrade store is a professional Motorcycle parts retailer committed to becoming the most loved and trusted seller on eBay.
We focus on eBay Motor with various products in motorcycle parts.
We are pursuing the goals by offering a best shopping experience and excellent customer service.
We've dedicated ourselves to making sure that everyone enjoys shopping from us, and are so proud of working passionately to exceed your expectations when you shop with us.
Shipping
We will ship your order within 1-3 business day after receiving your verified payment (Excluding Weekends and Public Holidays).To ensure orders can be delivered to you without any problem, your complete and correct physical shipping address should be provided when you place an order.
We ship to USA Lower 48 States Only. The estimated delivery time is within 3-7 working days (not including the weekend).We do not ship to FPO, APO or PO Box , Alaska, Hawaii, Puerto Rico addresses.
International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
International Shipping Time:
USA, UK, Canada, Australia and France need around 8-15 business days(Excluding weekend and Holidays).Other countries need around 2-4 weeks.We strive our best to provide you the most reliable way of shipping service. If you do not receive your item on time, please contact us immediately for further assistance.
Thank you for your understanding.
Returns
Return Details:
1.If you are not satisfied with this item, please let us know the specific issue. We will try our best to help you resolve the problem.
2.If you receive items that are incorrect, damaged, defective, or item not as described, please contact us. We will provide you with the best solution.
3.If you want to return the package, please contact us within 30 days of receiving it. The returned item must also be kept in its original condition, including the box, packaging, and all other accessories.
Returns caused by customer error will have the actual shipping cost deducted from the refund.
4.Buyer is responsible for return shipping cost. After returned item is received and confirmed in good/re-sellable condition, we will exchange the item or issue refund according to customer's option.
5.Shipping cost and insurance charges are not refundable.
Feedback
Your satisfaction is our pursuit. We Strive For Positive Feedback & 5stars ☆☆☆☆☆DSR (detailed seller ratings).
A Positive Feedback will be left to all buyers and we wish the same from you (*^__^*)
If you have any problem,contact us ,we are respond for the issue,just do trust me,I will not make you be sad about my after-sales service!
Contact Us
Please feel free to contact us via woking email, our email is .. All emails will be answered within 24 hours (Sat. & Sun. excluded).
If you don't get response within 1-2 business days, pls check your email again and your SPAM box.
If still no response, most times it is because your email did not go thru successfully or you sent to the wrong email address.
Please keep in mind that by no means we would ignore your emails and not respond on purpose.
