PRODUCT DESCRIPTION

We meticulously craft detailed descriptions and capture multiple high-resolution photos to showcase each individual piece thoroughly. Our commitment is to accurately represent our stones and jewelry. Occasionally, slight colour variations may occur due to factors such as photographic Flash, image enlargement, or differences in computer monitor settings. Nonetheless, we strive to present our products as accurately as possible.

PAYMENT POLICY

• We accept Payoneer and other modes of payment are also accepted. It is easy and safe for you to pay via Credit cards, Debit cards, Bank transfers, and Payoneer Account Balance.
• Payment should be made immediately after winning the bidding.

• Each item is individually packed securely with quality packaging material to ensure safe and undamaged delivery.
• We ship within 1-3 business days after payment is cleared. Sundays are not considered as business days.
• India Post is used for all International Shipments except United States (Estimated Delivery Time: 14-23 Days).
• Transit Time estimated excludes Saturdays, Sundays and Significant Holidays.
• All packages have a duly filled customs declaration form to avoid any delay in customs.
• Buyer is responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.
• These charges are the buyer's responsibility.

RETURN POLICY

• If any reason you are not satisfied, please return the item and receive a FULL REFUND of the buying price. Contact us via eBay messages for this.
• We accept 100% Free Returns in case of dissatisfaction.
• You can rest assured with our 100% money-back guarantee in case you're not satisfied.
• If you need to return an item, you can do so within 30 days of receipt of the item for a full refund.
• All items must be in their original condition, not worn or altered.
• Please contact us if you would like to initiate a return, so that we may guide you throughout the process.

FEEDBACK POLICY

• We value your feedback and strive for 100% excellence in every aspect of our business.
• Please leave positive feedback, if you are satisfied with our product and services, we would be grateful for your positive review.
• Please contact us before leaving any negative or neutral feedback, if you’re not satisfied with the product. We are confident that we can resolve 100% of the problems you have concerns about. Negative feedback is not the solution. So, we request you to give us a chance and resolve the issues promptly and ensuring your satisfaction. We will always do our best to solve your issues.
• Detailed Seller Ratings (DSRs): You can rate every shopping experience with us from one to five Stars based on your satisfaction with our service. If you are satisfied, we would appreciate a high rating. However, if you are not happy with your purchase, please contact us and let us know the reason for your dissatisfaction & we will try to work it out together to your satisfaction whatsoever.

• After every successful transaction, we provide positive ratings and excellent feedback to all the paying buyers by giving positive feedback.
• We are committed to provide honest and reliable service. Our team is always ready to assist you and offer easy and fast solutions. We would be honored if you save our store as your favourite seller & consider us for your future purchases.
• If you encounter any issues, please contact us before leaving any neutral or negative feedback. We are confident that we can resolve every problem to your satisfaction, whatever the problem is we always give our best efforts to ensure our customer's satisfaction as it is our top most priority.

Thank you for visiting Gravity Gems!