Postage & Shipping

We offer free delivery on all items to the UK mainland.

Same-Day Dispatch: Orders placed before 12:00 PM (Monday to Friday) are dispatched the same day.

Delivery Time: Orders are delivered within 2 to 3 working days via Evri, with full tracking provided.

Tracking: A tracking number will be issued once your order has been dispatched so you can monitor your delivery status.

We do not currently offer international shipping or weekend dispatch.

Returns Policy

We offer a 30-day return policy. You can request a return within 30 days of receiving your item.

To be eligible for a return, items must be in their original condition: unused, unworn, with tags (if applicable), and in the original packaging. Please ensure you retain your eBay order details and proof of purchase.

How to request a return: Please use the eBay return request system. You can find this option in your eBay account under ?Purchase History.? Once your return is approved, eBay will provide a return shipping label and further instructions.

Important: Do not send your item back without first opening a return request via eBay. Unauthorized returns may not be accepted or refunded.

Damages and issues: If your item arrives damaged, defective, or incorrect, please contact us through eBay Messages immediately. We?ll work with you to resolve the issue promptly.

Exceptions / non-returnable items: Some items are not eligible for return, including:

• Perishable goods (e.g., food, plants, flowers)
• Custom or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

If you have any questions about returns or product eligibility, please message us directly via eBay.

About Windoor Store

Frequently Asked Questions

Q: Do you sell genuine or aftermarket parts?

A: We stock both genuine and high-quality aftermarket parts. Each listing will clearly state whether the item is OEM or aftermarket.

Q: How can I be sure a part fits my window or door?

A: Please check the product description for compatibility information. If you're unsure, feel free to message us with measurements, photos, or part numbers, and we?ll assist you.

Q: Can I order multiple items and combine shipping?

A: Yes! eBay should automatically combine shipping at checkout. If not, message us before paying and we?ll issue a combined invoice.

Q: Do you offer bulk or trade discounts?

A: Yes, we offer discounts on bulk purchases and to trade professionals. Please message us with the quantity you require for a custom quote.

Q: Do you sell parts for older or discontinued models?

A: We carry a wide range of parts, including hard-to-find items. If you don't see it listed, contact us?we may still have it in stock or be able to source it for you.

Q: Do you sell complete kits or just individual components?

A: We offer both. Some listings include full kits (e.g. handles + screws), while others are for individual items. Check the description or message us if you're unsure.

Q: Can I collect my order in person?

A: We are an online-only eBay store and do not currently offer local collection. All orders are shipped via tracked courier or Royal Mail.

Q: What should I do if a part arrives damaged?

A: Please contact us within 48 hours of delivery with a photo of the damage. We?ll arrange a replacement or refund as quickly as possible.

Q: How quickly do you dispatch orders?

A: We dispatch most orders within 1 working day. Orders placed before 1PM (Mon?Fri) usually go out the same day.

Q: Can I return an item if I ordered the wrong one?

A: Yes, we accept returns within 30 days of delivery. Items must be unused and in their original packaging. Buyer is responsible for return postage unless the item is faulty.

Q: Do you offer technical support?

A: We are happy to offer basic fitting advice and compatibility guidance. However, we always recommend professional installation for best results.

Q: I need specific screws or fixings with my part. Can I request them?

A: Yes, message us before or immediately after ordering to let us know which fixings you need. We?ll do our best to include them when available.

Q: The item I need is out of stock. When will it be available again?

A: Our inventory is updated frequently. If something is out of stock, please message us and we?ll provide an estimated restock date.

Q: Do you ship internationally?

A: At this time, we only ship within the UK via eBay. For international enquiries, please message us to see if we can make arrangements.

Contact Us

We welcome your inquiries and are here to assist with any questions, requests, or additional information you may need. Our customer service team is available five days a week (Monday to Friday) and typically responds within three hours.

You can reach us through the eBay messaging system.

We look forward to connecting with you!

Contact Us