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Shipping address: UK, multi warehouse shipping
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DeliveryType And Time:
--Express Delivery (DPD Next Day) - Shipping time 1-2 working days for most products
--Hermes - Shipping time of 2-7 working days - for large items such as tables, coffee tables, chairs in a pack of 6pcs ..) and remote areas -
Free Shipping Area
We send free to most parts of the UK, islands and other remote areas, If you can place an order smoothly, it means that your address supports free shipping! -
Regarding logistics delays or other anomalies
If your package is not delivered within the agreed time, please contact us and we will reply within 24 hours and expedite the process for you.
1. We offer 14-day return
We believe you will love our product! However, if you change your mind, we do accept returns.
From the date of receiving the item, you have 14 working days to request a return and get your money back.
Please note: Check the order before signing for delivery - Once your order is shipped, be prepared to check the items before signing for the goods, as delivery insurance ends after the delivery note is signed
If you want to return the item, please be sure to Contact us within 24 hours after receiving the order. We may provide you with replacement or other supplements without the need for a refund.
2. What should I do if the product is damaged?
Please provide photos of the damage so that we can investigate the cause and severity before sending free replacement parts.
We reserve the right to request damaged images or return the original faulty/damaged parts. If the parts can be repaired, we are happy to return the repaired item to you, and the shipping fee will be prepaid by us. If the parts cannot be repaired, we will return the replacement item to you at our own expense
3. Who will bear the return shipping cost?
Before you return the item yourself, please make sure to contact us first. We may request photo evidence to determine who will pay for the postage.
--When we are responsible for the return postage, we will provide a return label and refund you after the item is returned in its original packaging and unused state.
--When the buyer is responsible for the return shipping fee, you can choose to arrange the return yourself and inform us of the tracking information.
4. How to contact us?
--Search for items in your Purchase History on My eBay and select 'Contact Seller'
--Please send us a message to let us know why you want to return the item, or if you prefer a replacement/substitute product.
--We will reply to your message within 24 hours and find a suitable solution for you.
5. How to return?
--To open a return case: Go to 'Purchase History' in 'My eBay' and select 'I want to return this item'
--Choose the reason why you want to return the product.
EBay may automatically accept your return request.
--Then, you have 7 days to return your item to us.
Note: Returns can only be sent back by express delivery, and self return is not supported
Once the item is delivered and inspected by our warehouse staff, we will refund you. Please inform us of your return and tracking information at any time so that we can record and process the refund correctly.
6. Dear buyer, Please Do Not:
Return any damaged items.
Self return without notifying us.
Choose the wrong reason for retun.
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All specifications noted are manufacturer specifications & are subject to change without notice.
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PLEASE EMAIL US with any questions before purchase to avoid receiving items that you will not be satisfied with.
-
BEFORE LEAVING NEGATIVE FEEDBACK PLEASE CONTACT US AND WE WILL TRY TO RESOLVE ISSUE WHICH OCCURRED AS SOON AS POSSIBLE
-
Non paying bidders will be reported to eBay.
-
Images used are for reference only.
-
Bidding or purchasing an item from us constitutes that you agree with our terms & conditions.
-
Before bidding, please read our Refund / Return Information.
-
Shipping address: UK, multi warehouse shipping
-
DeliveryType And Time:
--Express Delivery (DPD Next Day) - Shipping time 1-2 working days for most products
--Hermes - Shipping time of 2-7 working days - for large items such as tables, coffee tables, chairs in a pack of 6pcs ..) and remote areas -
Free Shipping Area
We send free to most parts of the UK, islands and other remote areas, If you can place an order smoothly, it means that your address supports free shipping! -
Regarding logistics delays or other anomalies
If your package is not delivered within the agreed time, please contact us and we will reply within 24 hours and expedite the process for you.
1. We offer 14-day return
We believe you will love our product! However, if you change your mind, we do accept returns.
From the date of receiving the item, you have 14 working days to request a return and get your money back.
Please note: Check the order before signing for delivery - Once your order is shipped, be prepared to check the items before signing for the goods, as delivery insurance ends after the delivery note is signed
If you want to return the item, please be sure to Contact us within 24 hours after receiving the order. We may provide you with replacement or other supplements without the need for a refund.
2. What should I do if the product is damaged?
Please provide photos of the damage so that we can investigate the cause and severity before sending free replacement parts.
We reserve the right to request damaged images or return the original faulty/damaged parts. If the parts can be repaired, we are happy to return the repaired item to you, and the shipping fee will be prepaid by us. If the parts cannot be repaired, we will return the replacement item to you at our own expense
3. Who will bear the return shipping cost?
Before you return the item yourself, please make sure to contact us first. We may request photo evidence to determine who will pay for the postage.
--When we are responsible for the return postage, we will provide a return label and refund you after the item is returned in its original packaging and unused state.
--When the buyer is responsible for the return shipping fee, you can choose to arrange the return yourself and inform us of the tracking information.
4. How to contact us?
--Search for items in your Purchase History on My eBay and select 'Contact Seller'
--Please send us a message to let us know why you want to return the item, or if you prefer a replacement/substitute product.
--We will reply to your message within 24 hours and find a suitable solution for you.
5. How to return?
--To open a return case: Go to 'Purchase History' in 'My eBay' and select 'I want to return this item'
--Choose the reason why you want to return the product.
EBay may automatically accept your return request.
--Then, you have 7 days to return your item to us.
Note: Returns can only be sent back by express delivery, and self return is not supported
Once the item is delivered and inspected by our warehouse staff, we will refund you. Please inform us of your return and tracking information at any time so that we can record and process the refund correctly.
6. Dear buyer, Please Do Not:
Return any damaged items.
Self return without notifying us.
Choose the wrong reason for retun.
-
All specifications noted are manufacturer specifications & are subject to change without notice.
-
PLEASE EMAIL US with any questions before purchase to avoid receiving items that you will not be satisfied with.
-
BEFORE LEAVING NEGATIVE FEEDBACK PLEASE CONTACT US AND WE WILL TRY TO RESOLVE ISSUE WHICH OCCURRED AS SOON AS POSSIBLE
-
Non paying bidders will be reported to eBay.
-
Images used are for reference only.
-
Bidding or purchasing an item from us constitutes that you agree with our terms & conditions.
-
Before bidding, please read our Refund / Return Information.