At ShopFam Ltd, we offer a range of Royal Mail delivery options depending on the item type and delivery preference.

Free Standard Delivery (Royal Mail)
The free service used depends on the product size and weight.

Royal Mail 2nd Class is used for small, lightweight items such as screen protectors.

Royal Mail 48 is used for large letter items such as cables.
Royal Mail Tracked 48 is used for parcel-sized items such as chargers and power accessories.

Delivery times for standard services are estimates only and are not guaranteed, as delivery is handled by Royal Mail.

Delivery Upgrades (Optional)
Customers may choose to upgrade delivery at checkout.

Royal Mail Tracked 24 provides faster tracked delivery at an additional cost.
Royal Mail Special Delivery provides next working day delivery within the UK mainland, with full tracking and signature, at an additional cost.

Upgrade prices are shown clearly at checkout and vary depending on item size and weight.

Dispatch Times
We dispatch orders Monday to Saturday, excluding UK bank holidays.

Orders placed before 2:00pm Monday to Friday and 11:59am Saturday are dispatched the same working day.
Orders placed after 11:59am on Saturday are dispatched on Monday or the next working day.
Orders placed on bank holidays are dispatched on the next working day.

Important Delivery Information
Delivery times are not guaranteed unless Royal Mail Special Delivery is selected.
Delays caused by Royal Mail are outside our control.
Tracking information is provided where applicable.

We aim to dispatch all orders promptly and ensure a smooth, reliable delivery experience.

Thank you for shopping with ShopFam Ltd.

At ShopFam Ltd, we aim to provide reliable, quality tech and mobile accessories. All items are covered by a 30-day standard warranty from the date of delivery.

This warranty covers manufacturing defects or faults that occur under normal use. If you experience an issue within the 30-day warranty period, please contact us through eBay messages with your order details and a brief description of the problem. We may request photos or additional information to help assess the issue.

The warranty does not cover damage caused by misuse, accidental damage, normal wear and tear, or unauthorised repairs or modifications. This warranty applies to the original purchaser only.

Your statutory rights and any applicable eBay return policies are not affected.

If you have any concerns with your order, please get in touch — we’re always happy to help.

At ShopFam Ltd, we want you to shop with confidence. We offer a 30-day return policy in line with eBay’s returns framework.

Items must be returned within 30 days of delivery. Returned items should be unused, in their original condition, and in the original packaging where possible. Proof of purchase is required, such as the original eBay order.

To request a return, please open a return request or contact us via eBay messages. We will provide return instructions and any additional details needed to process the return.

Return postage costs are the buyer’s responsibility unless the item is faulty, damaged, or incorrect. In such cases, return postage will be covered in accordance with eBay policy.

Once a return is received and inspected, refunds are issued to the original payment method in line with eBay’s standard timelines.

If a returned item shows signs of use, damage, missing parts, or is not returned in its original condition, a partial refund may be applied in accordance with eBay’s return deduction policy.

Custom or personalised items are non-returnable unless faulty.

Your statutory rights and eBay buyer protections are not affected.

If you have any questions about a return, please contact us — we’re always happy to help.

Why Buy from ShopFam Ltd?

At ShopFam Ltd, we focus on providing reliable tech and mobile accessories that are designed for everyday use and fair value.

Our products are carefully selected for quality, durability, and practical performance. We prioritise clear product information so you know exactly what you’re buying.

We aim to offer competitive pricing across our range, giving customers dependable accessories without unnecessary mark-ups.

Orders are dispatched promptly Monday to Saturday, excluding UK bank holidays. We use Royal Mail delivery services appropriate to each item type and offer optional delivery upgrades at checkout.

Customer support is important to us. If you have a question about an order or product, we aim to respond quickly and provide clear, helpful assistance through eBay messages.

All items are covered by a 30-day standard warranty, and we offer 30-day returns in line with eBay’s return framework, giving you confidence when shopping with us.

Our range includes chargers, cables, screen protectors, and essential tech accessories for a wide variety of devices, with new products added regularly.

We hope you will love your purchase, however if you need to return it, we have a 60 day return policy.

We hope you will love your purchase, however if you need to return it, we have a 30 day return policy.

We hope you will love your purchase, however if you need to return it, we have a 30 day return policy.

We hope you will love your purchase, however if you need to return it, we have a 30 day return policy.