a. Prompt Processing: We guarantee swift handling of orders and email inquiries. Responses during public holidays will be provided on the next business day. Thank you for your understanding.

b. Shipment Verification: For your satisfaction, we email actual product photos for confirmation before dispatch. Shipment proceeds upon approval; orders may be canceled anytime if unsatisfactory.

a. Safety Priority: Through rigorous material selection and testing, we ensure models withstand international transit, arriving in pristine condition.

b. Trusted Carriers: We exclusively partner with eBay-recommended logistics providers for their expertise, compliance with eBay standards, and secure delivery.

a. Reasonable Declarations: We legally declare optimized values to minimize import taxes.

b. Transparent Risks: Customs enforcement varies globally. Duties may apply despite our efforts, especially in strict jurisdictions where authorities verify eBay transaction prices.

c. Active Support: Should duty issues arise, we provide documentation and solutions for seamless resolution.

Flexible Replacement: Dissatisfied customers may exchange for alternative models (terms subject to discussion).

Artisan's Passion: Our painters treat every model , infusing mastery and dedication to achieve perfection.

a. General Inquiries: Contact us for order adjustments, quantity changes, or price/shipping negotiations.

b. Quality Concerns: If expectations aren't met, email us immediately for guaranteed solutions.

c. Listing Errors: We apologize for occasional inaccuracies and welcome correction requests.

Share Your Experience: Satisfied customers are sincerely encouraged to leave reviews. Your recognition inspires our team and guides fellow collectors.

Your satisfaction drives our improvement. We continuously refine products and services to deliver exceptional experiences, building lasting partnerships for remarkable model collections.

Core Offerings:

a. Custom Painted Models: Premium model collectibles (as displayed), quality assured.

b. Bespoke Painting Services: Personalized  model painting commissions.