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You can make order with no worry.
Any concern just feel free to let us know, we'll reply in 24 hours in normal condition.
Handling
Time: Shipping is usually made in 1-3 business days after payments
cleared. Orders are processed from Monday-Friday; Not on the weekends
& public holidays.
Warranty: 6 months' warranty for the machines, not for the consumables.
We
stand behind our products all the item, so even if your warranty period
has expired, you can still seek for service or technical support from
us with low cost.
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Shipping & Handling Details
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Default Shipping Cost or Free Shipping Information:
▲ Default
shipping cost or free shipping service is only for the customers from
Canada or the lower 48 United States by Canada Post, USPS or the UPS
Ground. Customers from other areas or needs other shipping ways, please
contact us.
▲ Buyers
from Guam, Puerto Rico, Virgin Islands, American Samoa, Alaska,
Hawaii, PO Boxes, APO/FPO addresses or other countries/areas, there
WILL be extra shipping costs, please contact us for more detailed
information.
▲ Please
make sure your address is valid for both UPS and USPS services. Any
costs incurred because of incorrect or undeliverable address should be
undertaken by buyer.
Handling Time: Shipping
is usually made in 1-3 business days after payments cleared. Orders
are processed from Monday-Friday; Not on the weekends & public
holidays.
Sales tax / Customs duties: Any sales taxes or Customs duties are not included. If came out, they must be undertaken by the buyer.
Damage In Shipping: Email or call us First! We will work with you to get the case resolved in the fastest method.
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Return / Refund
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If you are not 100% happy with your purchase, please contact Us.
Please don't directly opened a request or case without informing us, or
else, we will do some discounts on the warranty and other
sales-services later on. Hope for your understanding.
Returns & Exchanges
▲ All
returns must be made within 14 days of delivery date. Items must be in
new, unused condition, with all original materials included with the
shipment. A partial refund may be applied for opened or damaged items,
depending on the condition.
▲ Items
returned under the buyer’s remorse: The return shipping fee must be
covered by the buyer; The original shipping cost will also be deducted
from the refund. 15% restocking fee of the items purchase price will be
charged.
▲ Returns that are the result of our seller's error: Buyer will receive a full refund of the item as well as shipping charges
▲ All
returns require a RA (Return Authorization) number that will be given
by our seller. Please contact with us at first for more details.
Defective & Damaged Products
▲ If
product was received damaged or not as described, please send us some
pictures or videos, so we could well understand your problem, then
solve them for you ASAP. Besides, it's much helpful for us to claim
with UPS, remind our related department to pay much more attention to
packaging later on. Hope for your understanding.
▲ Replacement
or refund of defective or damaged products can only be returned in
exchange for the exact same product, or else, the purchase price will
be refunded back to your original payment method.
▲ If
an item is received damaged, customer service must be contacted within
7 days of receiving your item. All returns require a RA (Return
Authorization) number as above.
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Payment
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eCheck Issues: Payments
via eCheck do not clear immediately. Usually you will wait 5-7 days
after checkout for it to clear. Then we will arrange shipments for you.
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Warranty & Feedback
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▲ 6
months' warranty for the machines, not for the consumables. We stand
behind our products all the item, so even if your warranty period has
expired, you can still seek for service or technical support from us
with low cost.
▲ Any warranty shipping cost to us is responsible by buyer.
▲ Any shipping cost to buyer is responsible by the seller.
▲ We
committee to the customer satisfaction and want to bring you the best
purchase experience. If there is any problems, please contact us ASAP.
If not, please leave us a positive feedback as it's very important for
us. Thanks very much. | |
