After-Sales Service & Returns Policy
Thank you for shopping with us! Your satisfaction is our top priority. If you are not completely satisfied with your purchase, please follow the steps below:
1. Contact Us First
If you have any issues with your item, please message us through eBay before initiating a return or leaving feedback. We are committed to resolving any concerns promptly and will work with you to find a satisfactory solution, such as a replacement, repair, or refund, depending on the situation.
2. Returns Process
Eligibility: Items can be returned within 30 days of delivery, in accordance with eBay's Money Back Guarantee and UK consumer rights.
Condition: Items must be returned in their original condition, unused, with all packaging and accessories.
How to Return: Please contact us to arrange a return. We will provide instructions.
Return Costs: The buyer is responsible for return postage unless otherwise agreed.
3. Our Commitment
We aim to respond to all messages within 24 hours and will do our best to resolve any issues to your satisfaction. Your shopping experience matters to us, and we appreciate the opportunity to make things right.
For any questions, please reach out via eBay's messaging system. We're here to help!