Delivery & Logistics:
We offer DHL, UPS, FedEx and EMS shipping to your area in the USA.
Warehouse staff will use sturdy cardboard boxes or customized wooden crates to ensure the safety of your goods.
We will arrange for shipment within 3 business days of placing your order.
Delivery time is 5-14 days after receipt of payment.
Please let us know if you have any special needs.
We will update the T/N on eBay, online tracking information may be delayed 1-2 days due to different shipping agents.

About Us:
Songwei CNC Machinery Co., Ltd. was established in, is a modernized CNC machine tool manufacturer integrating maintenance, testing and sales, mainly producing FANUC, MITSUBISHI, SIEMENS and other brands of CNC machine tools.
With 50 professional engineers and 40 sets of precision testing equipment, we ensure that every product you receive is in working order.

Return Policy:
We are committed to providing our customers with quality products, all 1 year warranty, this warranty includes refund or exchange.

If you don't like an item within 7 days, we can exchange or refund the item if it is unused, unopened and likely to be sold out next time, Songwei assumes the responsibility of returning the item and all costs.

In the event of a return for a refund, we will refund the buyer the original price of the item (excluding return shipping costs) upon receipt of the return.

If any item is defective or not working when received, please contact us for a return address.Returns are accepted within 30 days of the buyer's receipt of the item.

Returned items must be in original condition.

Seller is responsible for return shipping costs.

Upon receipt of the return, we will replace the item based on our current stock, if no stock is available, a refund will be issued.

About after-sale and feedback:
Our goal is to guarantee you a pleasant shopping experience, and we hope you have a great time with us.
If you are satisfied with the status of the item delivery, please be sure to leave us a positive feedback and we will be more pleasant to bring you better service in the future.
Please be sure to communicate and solve any problems with us in time.
Please do not leave us a neutral or negative review without any communication.
We promise to try our best to help solve any problems. We hope you have a great shopping experience with us together!
Negative feedback is not helpful in resolving any issues.

Contact Us:
If you have any questions or issues, please contact us and we will get back to you within 24 hours with a clear answer.

We understand that you may have concerns and grievances and will do our best to assist you in resolving the issue.

Please contact us via eBay message before leaving any negative/neutral reviews.

Give us a change and you'll know that Songwei is your best one-stop shop.

To learn more, please follow our store page Songwei CNC.

Question:
Q: Can we get wholesale price?
If you are a business buyer with large demand, please contact us with wholesale price.
Q: Do you charge any transaction fee?
No transaction fee or any other fee will be charged.
Q: Are there any additional taxes?
No. It depends on the buyer's local customs policy, Songwei will not charge any additional fees.
Q: I can't find what I need in your store, can I send you an inquiry?
Yes, you can send us an inquiry via eBay message. We are the most complete supplier of Fanuc/Mitsubishi/Siemens parts in China, we hold more than 2w kinds of Fanuc parts in stock, most of them are not listed on eBay yet.