# 🐠 Live Fish Shipping Policy (International via Transshipper)

## Shipping Method

* Fish are shipped **internationally via professional transshipper only**

* Shipping flow:

  **Seller (Thailand) → Transshipper → Buyer**

* Buyer is responsible for:

  * International shipping cost

  * Transshipper fee

  * Domestic shipping from transshipper

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## DOA (Dead on Arrival) Policy

### What is Covered

✔ DOA during **international shipment (Seller → Transshipper)**

✔ Verified by transshipper upon arrival

❌ DOA during **domestic shipment (Transshipper → Buyer)**

→ Covered by **transshipper’s policy only**

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### DOA Claim Requirements

To qualify for DOA claim, buyer/transshipper must provide:

* Clear **photo or video**

* Fish in **original unopened bag**

* Visible shipping label

* Proof sent within **2 hours of delivery**

❌ Claims sent after 2 hours or without proper proof will be rejected

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## Refund Policy

* Refund applies to **fish price only**

* **Shipping fees, transshipper fees, customs fees are non-refundable**

* Refund amount:

  * **100%** for confirmed DOA (international leg)

  * Partial refund if some fish survive

⏱ Refund processed within **3–5 business days**

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## Replacement Policy

* Replacement available **instead of refund**

* Buyer pays:

  * New shipping cost

  * Transshipper fee

* Replacement shipped with **next available export schedule**

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## Not Covered by Guarantee

DOA guarantee does **NOT** cover:

* Customs delays, airline delays, or weather issues

* Improper acclimation by buyer

* Extreme temperature conditions

* Refused or missed delivery

* Incorrect shipping address

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## Buyer Agreement

By purchasing, buyer agrees that:

* A professional transshipper is required

* All risks transfer to buyer after domestic reship

* Proper acclimation is buyer’s responsibility

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