We accept payment by PayPal and Credit / Debit cards entered on eBay only. You must be registered with PayPal or eBay to buy from us.

1. Shipping Methods:

We offer standard shipping services for all orders placed through our eBay store.

Orders are typically shipped via DX, DHL, or UPS depending on the destination and the size/weight of the package.

Expedited shipping options may be available for certain items upon request, with additional charges applied accordingly.

2. Processing Time:

Orders are processed and dispatched within 1-2 business days of payment confirmation.

Please note that processing times may vary during peak seasons or holidays.

3. Shipping Destinations:

We currently offer shipping within the United Kingdom and select international destinations.

Please check the shipping options available for your location during the checkout process.

4. Shipping Rates:

Shipping rates are calculated based on the weight, dimensions, and destination of the package.

Shipping costs will be displayed at checkout before you finalize your purchase.

We may offer free shipping promotions on select items or for orders above a certain value. Please refer to our listings for more information.

5. Delivery Time:

Estimated delivery times vary depending on the shipping method and destination.

Within the United Kingdom, standard delivery typically takes 2-5 business days, while international delivery may take 7-14 business days.

Please note that unforeseen circumstances such as customs delays or adverse weather conditions may affect delivery times.

6. Tracking Information:

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

You can use this tracking number to monitor the status of your shipment and estimated delivery date.

7. Shipping Restrictions:

Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. Please refer to the product description for any specific shipping limitations.

We do not ship to P.O. boxes or APO/FPO addresses.

8. International Shipping:

For international orders, please be aware that import duties, taxes, and customs fees may apply upon delivery. These charges are the responsibility of the buyer and are not included in the item price or shipping cost.

We recommend contacting your local customs office for more information on potential fees and regulations.

9. Order Tracking and Support:

If you have any questions or concerns regarding your order or shipment, please don't hesitate to contact our customer service team.

We are committed to providing prompt assistance and ensuring a smooth shopping experience for all our eBay customers.

10. Returns and Refunds:

Please refer to our Returns Policy for information on returning items and requesting refunds.

1. Returns and Exchanges:

We want you to be completely satisfied with your purchase from Netline Home. If for any reason you are not happy with your order, we offer returns and exchanges within 30 days of receiving your item(s).

2. Eligibility:

To be eligible for a return or exchange, items must be in their original condition, unused, and with all original tags and packaging intact.

We reserve the right to refuse returns that do not meet these criteria or if the return request is made beyond the specified return period.

3. Initiation of Return:

To initiate a return or exchange, please contact our customer service team through eBay messages within the designated return period.

Please provide your order details, including the item(s) you wish to return/exchange and the reason for the return.

4. Return Shipping:

Return shipping costs are the responsibility of the buyer unless the return is due to an error on our part (e.g., incorrect item received, item arrived damaged).

We recommend using a trackable shipping method and obtaining a proof of postage for your return shipment. 

5. Refund Process:

Once your return is received and inspected, we will process your refund or exchange promptly.

Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to reflect in your account, depending on your financial institution.

6. Restocking Fee:

A restocking fee may be deducted from your refund for returned items that are not in their original condition, damaged, or missing parts.

The restocking fee will be determined based on the condition of the returned item(s) and is subject to our discretion.

7. Exclusions:

Please note that certain items may be non-returnable for hygiene reasons or due to their nature (e.g., personalized/customized items).

Clearance or final sale items are also non-returnable unless they arrive damaged or defective.

8. Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately upon receipt to arrange for a replacement or refund.

We may request photographic evidence of the damage for our records and to expedite the resolution process.

Our eBay reputation and customer satisfaction is important to us to succeed, Your feedback is very important to us as on eBay.

As long as you are happy with your purchase, please leave a positive feedback for us. We will leave a positive feedback for you in return automatically.

If you have any problem with your order, please do not leave a negative feedback, Contact us immediately. We guarantee that your issue will be solved quickly.

Delivery Estimate via USPS Priority Mail International is between 7-12 business days, or via USPS Priority Mail Express is between 4-6 business days.

But, these delivery estimates are subject to change due to the different customs procedures in each region in which we have no control over nor can be held responsible for. We also cannot be held responsible for any extra fees/taxes Customs may charge.

Welcome to Netline Home, your premier destination for luxurious and stylish rugs that effortlessly transform living spaces. Based in the heart of the United Kingdom, Netline Home is dedicated to providing discerning homeowners with a curated selection of high-quality rugs that blend timeless elegance with contemporary flair.

Our Collection:

At Netline Home, we understand that a rug is more than just a decorative piece—it's a statement of style and comfort. Our carefully curated collection features an array of designs, ranging from traditional oriental patterns to modern geometric motifs. Crafted with precision and attention to detail, our rugs are made from premium materials that not only enhance the aesthetics of a room but also ensure durability and longevity.

Quality and Sustainability:

Quality and sustainability are at the core of everything we do at Netline Home.