Return Policy:

Enyu-Mussic wants you to be 100% satisfied with your purchase. If you're not satisfied for any reason, you may return your purchase provided it meets the following criteria:

1.Any damage or defects must be reported within 48 hours of delivery. Products can only be returned within 30 days of the delivery date. You may be asked to email photos in the case of damage. Returns won't be accepted after 30 days from delivery for any reason.

2.Please Note: "Defect" listings otherwise know as open box or new with defects items have a different return policy than regular stock products. There are no returns on ?Defect? listings items. If you believe your item was damaged in shipping, you must contact Enyu-Mussic within 1 business days of delivery. The buyer is always responsible for return shipping and will be charged a 30% restocking fee if damage is not due to shipping. Keep in mind that "defect" listings stock products are a great way to get our deepest discounts on the gear you love. They may have been returned by other customers or used as displays and are moderately damaged (such as cracks, scratches, or dents). For more information on damage and/or defects on this specific open box/used item, please view the images and the detailed description.

3. At our discretion, non-defective returns may be assessed a 20% restocking fee. Non-defective returns will only be accepted in resalable condition with original packaging.

4.Upon receipt of a return,  we conduct a routine inspection prior to issuing a refund. Please note that the process can take up to five business days for the refund to be issued once we've received the return. If mailing an item back to us,  it is the responsibility of the buyer to ensure the product returns to Enyu-Music without shipping damage. While not required,  we encourage customers to consider purchasing insurance when shipping return items as we cannot issue refunds for items that arrive damaged due to shipping from customer back to Enyu-Music.

Crossrock Limited Lifetime Warranty
We proudly stand behind the quality of our craftsmanship. Your Crossrock product is protected by a Limited Lifetime Warranty that covers defects in materials and workmanship for the lifetime of the original purchaser.

What We Cover

• Manufacturing defects in materials (e.g., structural failures, material degradation)
• Workmanship flaws (e.g., improper assembly, functional deficiencies)

What Is Not Covered
1.Normal Wear & Tear
Surface/functional deterioration from regular use, including:

• Rips, tears, peeling, or abrasion
• Rust, fading, or UV degradation
• Cosmetic changes (scratches, dents, discoloration)

2.Improper Use
Damage caused by:

• Accidents, misuse, or excessive force
• Unauthorized repairs/modifications
• Failure to follow care/maintenance guidelines

3.Non-Authorized Purchases
Products purchased from:

• Unauthorized dealers/resellers
• Secondhand markets (e.g., used/refurbished items)

4.Environmental Factors
Issues arising from:

• Extreme temperatures/humidity
• Improper storage conditions

Where do we come from-

Our parent company, Kingstar International, started in 1997 and quickly became a major OEM supplier to some of the world’s largest and most well-known musical instrument case and bag brands.

Working with leading product designers and international companies who demanded the best craftsmanship available, helped shape our company and our culture to being dedicated to quality and value.

Where are we going-

In 2007 we launched our first Crossrock branded product and in the last ten years, our brand has become one of the leaders in our industry with distribution in over 25 countries around the world.

Today Crossrock continues to expand its product offering and global reach with a focus on design and the use of modern innovative materials to offer musicians a perfect blend of protection, style, and value.

Why choose Crossrock-

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