2. PICTURE always required for all claims of defect or fit problems or wrong item rcvd. ''Does not fit'' claims will not be accepted w/o picture on doll showing face. On Ebay, the customer is required to contact their seller before opening a dispute OR leaving poor feedback.
3. We are sorry we must say this next: Your payment is your agreement. If you open a dispute without contacting us first, If Ebay's computers automatically approve an incorrect return because of low sales price at our expense or if you threaten us, a report will be filed and you will not be allowed to continue to save at Lovvbugg. See Items 5 & 6.
4. Scale is in the eye of the beholder. Virtually nothing is made to 1:5 scale. We’ve spent a lot of time & money finding the best items we can offer you. Many people wrongly perceive scale as if the AG girl dolls are adults (1:4, or 6 ft tall)! Nope! they are 9 YEARS OLD!
5. Please buy carefully. In the unusual case you need to return an item it is our policy your purchase indicates your agreement NOT to use the (expensive for us) Returns button on your side. Send a message using the ''Other'' subject. Customer pays return shipping in buyer's-remorse/changed-mind/doesn't fit some other doll circumstances. Outbound shipping is never refundable to us so we don't have it to refund to you. We do not refund outbound shipping. Remember, we charged you less than we paid; we cannot send ANYTHING for $4.49. 6. We are NOT a Big Box store. We are a couple doing the best we can; we work long hours and rarely take a day off. Neither of us has had a paycheck in several years. Remember, we do this for you. Kindness matters.
Thank you sososo much for your business! LovvU!