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Customer Support Phone Number: (408) 329-7985 Customer Support Skype: Aidetech
Shipping/Return Policy:
1) Normally your order will be shipped within 1-3 business days after your payment is clear, you will receive an e-mail that confirm your order has been shipped within 1-3 days after we receive the payment.
2) For domestic USA (including Canada, Mexico), the delivery time is 3-5 days by USPS first class mail or 5-10 days by first-class international to Canada and Mexico, the track number is available upon request, Fast shipping is always available by paying USPS express shipping cost.
3)International shipment: Most Europe orders will be shipped from our HongKong/China warehouse, the delivery time to Europe is around 7-14 days via HongKong postal office air mail service, there is NO track number for this method, According to our experience, 1% packages will got lost by using this method. You are very welcomed to buy insurance in order to avoid this 1% risk. Or you can paying more for express shipping with track number, it takes around 5-7 days to arrive, sometimes the packages may get delayed at your country's custom for several days.
4) Multiple item shipping is OK. Discount shipping prices are given for shipping multiple items in one package to one address: regular price for the 1st item and 30% off for additional items. This discount can only be applied to the item that has lower shipping cost compared with the shipping cost of the 1st item.
5) If you have not got your order within 28 business days after your payment is clear, please DO e-mail us your paypal date and your item # and your shipping address, we will track your order, and get your back in 1-2 business days.
6) Return/exchange policy: If you are not satisfied with your order, you can return/exchnage in 14 days with full money refund (except shipping) as long as the products are in the original shape. please DO contact us before you ship your order back, we will issue a RMA number and return address, the RMA number should appear on the package in order to get refund or exchange. We are trying our best to improve our customer service, if you have any questions and concerns, please feel free to e-mail to: Please use eBay messaging system or by phone (408) 329-7985 or Fax (866) 571-5680. Thanks for interesting in our products and good luck.
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