climatedoctors

We accept PayPal, wire transfers, and all major credit cards (Visa, MasterCard, American Express and Discover), as well as debit cards.

For assistance with payment questions, quotes, and volume discounts, contact our Customer Support during normal business hours.

**Please note that ClimateDoctors is required to charge 7.63% sales tax for shipments to Colorado addresses.

***Adverstised shipping cost for large items assumes delivery to a comercial address with a dock and forklift. Please contact us for a quote on shipping to any other address.***

We combine shipping when possible.

All orders usually ship within 1 business day if placed before 3 p.m. EST. Shipment days are Monday through Friday.

Tracking information is sent to you automatically at the time of shipment and is always available if needed.

All orders are inspected prior to shipment and are insured against loss or damage in transit.

All international customers are responsible for and duties and broker fees.

Standard US shipping rates do not include Alaska and Hawaii. Please contact us for a shipping quote to these destinations.

If there are any questions, please ask before you make a purchase and/or bid.

Return Eligibility

You may return most new, unopened items for a refund within 30 days of sale. All returns will be subject to a 20% restocking fee. These items should be in their original packaging and have their serial number or UPC intact. You must return items in new or unused condition with all original materials included with the shipment; thus, the merchandise must be returned in resalable condition: complete in original packaging, unused, and free from damage. All Item(s) must be returned in original condition, undamaged, unopened, unused and uncut complete in original packaging.

Returns will not be accepted on items that are:

• Opened or used
• Items cannot be returned once installed
• Missing their serial number or UPC
• Non-Returnable Items
• Returned more than 30 days after delivery
• Returned without notification

Tools and Meters are exchangeable within 3 days of receipt.

Non-Returnable Items Policy
Some of our products by their very nature are not returnable. The following items are non-returnable and do not qualify for refunds or exchanges:

• Replacement Parts
• Refrigerant
• Compressors
• Equipment
• Electrical Parts/Components
• Heating Parts/Components
• A/C Parts

If you have a non-returnable item that arrived damaged or defective please contact us immediately.

Restocking Fee
All returns are subject to a 20% restocking fee unless other arrangements have been discussed prior to the return being sent in.
 
Return Instructions
To return new condition items by mail, send us an email and have your packing slip or order number handy. Once your return is approved, we will provide a return address, and you will receive a Return Merchandise Authorization (RMA) number that you'll write directly on your shipment box. Finally, mail the packing slip along with purchased items, all their contents, and product packaging to the address provided to you. We must receive your returned items within 45 days of the date of sale (see Non-Returnable Items for exceptions). 

Damage may happen during shipping, and we apologize for the inconvenience this may cause. Please contact customer service if you have received damaged goods, and we will assist you immediately.

We inspect all returned items when they arrive at our processing facility. If your return is a result of an error on the part of Climatedoctors, we will refund the full cost of the merchandise and original shipping charges. 

If you return an item that was opened or shows signs of wear, that item is not eligible for a refund. 

Products must be received at our returns processing facility before 30 days from the date of sale.

You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment unless you selected to return for in-store credit. Once your return is processed we will send you an email with your refund details.

Error Corrections & Term Amendments
Clerical or typographical errors may be found on this site. We reserve the right to correct any errors, inaccuracies, or omissions, and to amend our Return Policy and any information on our website at any time.

Climate Doctors is committed to providing you with the best customer service and HVAC/R product knowledge in the industry. Our friendly Team is ready to help answer all your parts questions!

Sales or Product Specialists are available: Monday-Friday: 9:00 a.m. to 5:00 p.m. CST.

Climatedoctors serves both trade professionals and homeowners with the very best of brand name heating, air-conditioning (HVAC), refrigeration, HVAC equipment, tools and supplies. We can help with everything from large commercial projects to residential heating and air. We're family owned and have continued to build our business on a firm foundation of integrity, commitment and trust. We're big enough to provide a wide selection and competitive prices, but small enough to be flexible and responsive. Our family members (as we call our employees) develop long-term personal relationships with our customers. Some of our clients say that we know their needs almost better than they do, so let us begin to cure all of your comfort needs!