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Please be advised that customers are responsible for any import duties, taxes, or customs fees imposed by their local government. As these rates vary significantly by country and product type, we are unable to provide an estimated cost. We recommend checking with your local customs office for more information.
Handling Time: Most orders are processed and shipped via international airmail within 1 business day (excluding weekends and holidays) after payment is confirmed.
Safe Delivery: To ensure secure delivery, most packages include a tracking number. If the actual shipping and handling cost to your specific region is lower than the amount paid, we will refund the difference to you.
Delivery Issues: If your order does not arrive within the estimated timeframe, please contact us. We will investigate the shipment immediately. If a package is confirmed lost or untrackable, we provide a full refund as part of our commitment to customer satisfaction.
Defective or Incorrect Items: If you receive a defective or incorrect item, we offer a full refund or exchange.
Return Conditions: All items must be returned in their original, unused condition. A tracking number must be provided for all returns. Please note that unauthorized returns will not be accepted.
Exchanges: For standard exchanges, buyers have 30 days from the date of receipt to return the item. In this case, the buyer is responsible for the re-shipping costs.
Refunds (Free Shipping Items): For returns involving "Free Shipping" items (other than those due to our error), the initial shipping and handling costs will be deducted from your total refund.
Our Commitment: If a mistake is made on our part, we will provide a full refund, including all shipping charges.
Your satisfaction is our priority. If you are dissatisfied with your order for any reason, please contact us before leaving feedback or opening a dispute. We welcome the opportunity to resolve any concerns to your satisfaction.
For any inquiries, please contact us via the eBay messaging system. We aim to respond to all messages within 24–48 hours, excluding weekends and holidays.